TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I was watching it the other day and the screen would go

I was watching it...

I was watching it the other day and the screen would go black but still had sound. The next time I turned it on and it stayed black and no longer has sound.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes the hdmi

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I am not real techie!

Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
3/12/2018
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Also ,Could you please give me the model number written on the tv`s back cover ?

Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified
Jack and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I am sorry but the TV is on mount on the wall and I can't see it.
Phone call session started

This phone request is an extra $26 and was sent by the website , not me
Do you still want that call or continue in chat /text mode (this) ?

Ask Your Own TV Question

I will call in 2 minutes unless specified otherwise

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jack Your Own Question
Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
11,343 Satisfied Customers
Experience: 40 years experience as audio,video repair and installation tech

Jack is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
When I turn it on, it acts normal for a couple seconds, then
When I turn it on, it acts normal for a couple seconds, then goes a little dim & shows the message: 1280x720/60p. Then the screen goes black. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Rca tv 55 in have sound but black screen. Their is. No their
Yes i turned it of the night before it was showing picture i turn it on the next moring the screen was black that was 2 days ago screen still black.… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
My Sony Bravia TV Model KDL-52S4100 was purchased in 2009.
My Sony Bravia TV Model KDL-52S4100 was purchased in 2009. The screen goes black every few seconds while we are watching TV. I have rebooted several times but that did not help. Thanks … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My 65" JVC LT6N550A LED TV has lost picture but still has
Hi, my 65" JVC LT6N550A LED TV has lost picture but still has sound. It went out a few months ago but because it's our second back up TV we haven't bothered in chasing a fix until now. A couple of wee… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have a flat screen RCA tv and the picture is now flashing
I have a flat screen RCA tv and the picture is now flashing on and off. When the TV flashes out it is fuzzy. I am using one of the HDMI ports, but ALL 3 ports it does the same thing. I have brand new … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Our 2 yr old Samsung model#UN50JU6500F has recently started
Hello, Our 2 yr old Samsung model#UN50JU6500F has recently started going to a completely black screen with no sound while watching TV. It only goes to black screen for 3-8 seconds each time, sometimes… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
TV won't display picture. Stay black!! Even though cable
TV won't display picture . Stay black!! Even though cable works on other tv in house … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
LG LED HD picture is blinking back and forth from picture
LG LED HD picture is blinking back and forth from picture with sound to black screen with sound, timing like blinking yellow caution light. Have tried resetting tv, no change … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
It just went out. No picture but sound. I had an extra bulb
It just went out. No picture but sound. I had an extra bulb so I changed it and still no luck … read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I have no sound beautiful picture no sound. 4 years old lg
Turned it on two nights ago and no sound since...nothing happened … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have 50 in. Samsung hls5086wx/xaa DLP TV. When the tv is
I have 50 in. Samsung hls5086wx/xaa DLP TV. When the tv is cold. I can turn it on and watch tv with picture and sound for about 10-15 minutes. Works just like it should. But will eventually shut off. … read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have an RCA DLP M50WH185 TV, I have had to occasions that
I have an RCA DLP M50WH185 TV, I have had to occasions that the picture turned to black and white on all channels and it stayed that way the first time for a few hours, this time it stayed that way al… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I have a Sony 52" XBR4 from 2007 and it has just started acting
I have a Sony 52" XBR4 from 2007 and it has just started acting up. The screen blanks out and sometimes comes back a few seconds latter. Sometimes it does not come back at all and the only fix I have … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
My Philips LCOS tv turned off on its own and now when I turn
My Philips LCOS tv turned off on its own and now when I turn it on the light stays amber and then it shuts off. I turned it on and then unplugged it from the outlet(as per the philips costumer service… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Yes I have a toshiba 42HP66 plasma tv. The other day I was
Yes I have a toshiba 42HP66 plasma tv. The other day I was watching a movie and it was as if some one hit a dim switch. The picture is there but very dim and no adjustments in brightness or temp setti… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a 50 Samsung. When you turn it on, it plays for a
I have a 50" Samsung. When you turn it on, it plays for a minute and then it freezes. Then the HDIM or something pops up in the left corner and the screen blacks out. A few minutes later it comes back… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have an LG 37 LCD flatscreen, model 37LC7D, hooked up to
I have an LG 37" LCD flatscreen, model 37LC7D, hooked up to a DirecTV HR23 DVR and a Todhiba D-VR600KU Hi-Fi VCR & DVD Video Recorder, which has upconverting to 720. Each is connected to the monitor w… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
samsung 50inch plasma, was working fine shut down after @2hrs
samsung 50inch plasma, was working fine shut down after @2hrs of watch time, off @45min restarted seemed to take a little longer to come on..then multi colored snow, screen went black still has audio.… read more
Edward
Edward
Retired /Self employed
High School or GED
5,933 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x