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The tv powers up and then shut down. It is n sRS BBE, we…

Customer Question
The tv powers up...

The tv powers up and then shut down

Technician's Assistant: What's the brand and model number of your TV? How old is it?

It is n sRS BBE, we have had it for at least 15 years, we are afraid to shut it off for fear it will not turn back on. The tv is working now

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the TV Expert, I'll connect you shortly.

Customer:***@******.***

Submitted: 4 months ago.Category: TV
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Customer reply replied 4 months ago
I don't know where to find model number and it was the first plaza tv to come out
Answered in 4 hours by:
3/12/2018
TV Technician: Pete, Electronic Engineer replied 4 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,338
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 4 months ago

What is the make and model number of the TV please?

(you can see the model number on the rear panel)

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Customer reply replied 4 months ago
Gateway plaza. 48"
Gtw-p42M102
TV Technician: Pete, Electronic Engineer replied 4 months ago

Ok, so this is a 42" plasma TV model;

When it starts shutting down intermittently it indicates that the internal power supply board is failing.

Eventually it will stop working altogether. Keeping it turned on all the time will not help improve the life of the power supply board.

The power supply board inside the TV will need to be replaced - this repair typically costs around $250 by a local TV repair tech.

You will need to consider if it is worth investing this much in a repair for a 15 year old TV< or if you would rather invest in a new one -

you can get a new TV for less than $300:

https://www.amazon.com/LG-Electronics-43LJ5500-43-Inch-1080p/dp/B01N5UV2SX/

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If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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TV Technician: Pete, Electronic Engineer replied 4 months ago

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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