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My recently purchased Directv Now but we discovered a

Customer Question
My recently purchased Directv...

My recently purchased Directv Now but we discovered a problem. To this point we have been unable to get the Directv App. Directv said a Samsung TV was not Com;pa

Technician's Assistant: Are you getting any error messages when you try to connect to DirecTV?

No I can not even get to the App to start the Process

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

The internet connection is OK, because we ge Netflix on the TV

Submitted: 4 months ago.Category: TV
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Answered in 4 hours by:
3/12/2018
TV Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,600
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
No
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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