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Can you help me with my Samsung phone? J7 Sky Pro. Screen…

Can you help me...

Can you help me with my Samsung phone?

Technician's Assistant: What Samsung model do you have?

J7 Sky Pro

Technician's Assistant: How long has this been going on with your Samsung phone? What have you tried so far?

Screen overlay problem

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I can't download or use any app without getting this error message.

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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
I need to use my phone now, how do I get passed this screen overlay?
Answered in 2 hours by:
3/12/2018
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,274
Experience: Avid TV Technician
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you please do the following

  1. Open Settings on your Samsung J7.
  2. Scroll down to Applications option.
  3. Select the first option named as Application Manager.
  4. Now click on More situated at the top right corner of your screen.
  5. Tap on Apps that can appear on the top.
  6. Again tap on More option and then click on Show System Apps.
  7. Now turn off Screen Overlay of all apps on your Samsung J7 device.

This should then stop the error.

Let me know how you go please

Thank you

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Richard

Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,274
Experience: Avid TV Technician
Verified
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