TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have sound, but no picture. I don’t know, it has been one.

Customer Question
I have sound, but...

I have sound, but no picture

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes

Technician's Assistant: Was there a power outage recently?

I don’t know, it has been one

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

That’s about it thanks

Submitted: 4 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 minutes by:
3/12/2018
TV Technician: Mike G., Technician replied 4 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,454
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
How do I adjust the sound? Insignia NS-43DR62ON. Purchased
We just don't like the sound. We don't hear it well. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
I need help with my 42 inch class 1080p lcdhdtv. Tc-l42u25
I don't remember. Is there a date on the instruction book or the tv? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
With our cable, we have sound, the channels change but the
With our cable, we have sound, the channels change but the picture is frozen. I have reset the cable box several time mes t no avail. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have sound but no picture. Let me correct something. I
Yes. Let me correct something. I have no sound and no picture. I thought I had sound but it's only because I have a sound bar connected to it. I don't have any sound coming through the television itself … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I'm pushing the cc on my tv and it won't take the close
I'm pushing the cc on my tv and it won't take the close caption off I don't no how it got on there … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Tv will not stay on. Vizio, E65-Eo, less than 1. We were
We were watching it and turned it off. Came back 3 hrs later and this. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Four dots have appeared on screen. Can I send a picture to
Four dots have appeared on screen. Can I send a picture to give you a better perspective? TV is 70 inch M series. Have used tv for two years. Thanks … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Connect Motorola to tv thanks. About 15 year. I don't know
Connect Motorola to tv thanks JA: What Motorola model do you have? How old is it? Customer: About 15 year JA: Does the TV menu work? Do you have the same problem on all sources/inputs? Customer: I don… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Need help with my tv. It's in Spanish and I can't figger out
Need help with my tv. It's in Spanish and I can't figger out how to switch to english … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have replaced the main board, t con board, the picture
I have replaced the main board, t con board, the picture still looks greenish/ blue faces, don't understand … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
The picture is notclear. 2 years old. Visio.D32hm-EO. Only
Only use one. Menu worksbutcan't figure out how to set all things in the picture menu. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
We have no picture and the channels are mixed up. Hdmi.
No we have two tv one is working one is not has not been on for 7 days but was working before… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I was changing a color module on my KDS – r70xbr2 and was
I was changing a color module on my KDS – r70xbr2 and was trying to manually adjust the alignment When i turned it on after the adjustment there were red vertices lines going thru the picture. Did I d… read more
Harry
Harry
3 satisfied customers
There is a shadow on the lower right-hand corner of my 60
There is a shadow on the lower right-hand corner of my 60 inch TV … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I don't have the remote but I tried all channels and keep
Hi. I don't have the remote but I tried all channels and keep saying no service … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
59 satisfied customers
I just moved it and I don't have any sound. 1080P full HD. I
We had been out of power for a week. I just disconnected and moved everything. Currently I'm trying to use the Wii but there is no sound from the TV … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I had sound but no picture on my Element Electronic FLX 3211B
I had sound but no picture on my Element Electronic FLX 3211B LCD Television Set. I replaced two capacitors, and now I have a lit screen by turning on the tv from the side panel. Remote does not contr… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I have a Samsung HLR-5668W 56" DLP TV. I replaced the lamp
I have a Samsung HLR-5668W 56" DLP TV. I replaced the lamp last year as I noticed the picture getting darker. At first the lamp and picture were bright. Soon after I replaced the lamp, the tv would sh… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x