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I have an rca 42" inch smart tv, and i cannot watch the

Customer Question
I have an rca...

I have an rca 42" inch smart tv, and i cannot watch the updated versip

Technician's Assistant: What RCA model do you have? How old is it?

I connot watch the updated version netfix

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Netflix tells merhag

Technician's Assistant: How long has this been an issue with your RCA? What happened right before this?

Netfix tells me tha I need a software update

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Yes, can they correct situation for me?

Submitted: 4 months ago.Category: TV
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Answered in 6 hours by:
3/12/2018
TV Technician: Pete, Electronic Engineer replied 4 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,373
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 4 months ago

Do all of the other apps work ok on the TV?

Have you tried unplugging the TV for 10 minutes and restarting it again?

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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