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My 50 inch Sense tv will not power on. The sound came on for…

Customer Question
My 50 inch Hi...

My 50 inch Hi Sense tv will not power on. The sound came on for a while, but now it does nothing but black screen.

Technician's Assistant: Is your Hisense TV connected to a surge protector or power strip?

Yes

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

Not yet......blinks red then goes off.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No.....Please connect me

Submitted: 4 months ago.Category: TV
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Answered in 5 minutes by:
3/11/2018
TV Technician: Jack, Technician replied 4 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Also ,Could you please give me the model number written on the tv`s back cover ?

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TV Technician: Jack, Technician replied 4 months ago

Hello ?

Need help with this ?

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Customer reply replied 4 months ago
50H5GB
TV Technician: Jack, Technician replied 4 months ago

Thanks

Give me a minute please

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Customer reply replied 4 months ago
My phone needs to be charged
TV Technician: Jack, Technician replied 4 months ago

If you received a $26 phone offer or any offers they are automated by the website ,NOT BY ME and without my knowledge , I`m an independent tech. and have no control over those, they are optional and you can just ignore them if you don`t want it .

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TV Technician: Jack, Technician replied 4 months ago

Does the tv come on briefly and shut down or just the screen goes off ?

You said that at first the sound was still there this means only the screen went off then ?

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TV Technician: Jack, Technician replied 4 months ago

As you don`t seem to be available at this time I will step out for the night , just send me a reply and I`ll get back to you upon return tomorrow

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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