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No sound. Hdmi. When I turn on a addition sound bar but

Customer Question
Yes Technician's Assistant: What...

Yes

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

Hdmi

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

When I turn on a addition sound bar but comes thu r very low . Can barely hear

Submitted: 4 months ago.Category: TV
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Answered in 5 minutes by:
3/11/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,306
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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TV Technician: Shahid, Technician replied 4 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 4 months ago
it does . Model number. M3d650an
TV Technician: Shahid, Technician replied 4 months ago

Please recheck the TV model number, M3d650an seems invalid

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Customer reply replied 4 months ago
Refund my money
TV Technician: Shahid, Technician replied 4 months ago

Sure, contact customer service via help link on website main page for refund

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