TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

We have a Sony tv - Model # KDL - 48W 600B; Serial # 524…

We have a Sony...

We have a Sony tv - Model # KDL - 48W 600B; Serial #(###) ###-####

Technician's Assistant: What Sony model do you have? How old is it?

We can receive BritBox on our ipad, but we would like to receive it on our tv. A friend recommended Chrome cast. Is that the best alternative? If so, which Chrome cast model should we get? If that is not the best solution, what would you recommend?

Technician's Assistant: The TV Technician will be able to walk you through that. Does the TV menu work? Do you have the same problem on all sources/inputs?

The tv menu works. We can receive netflix using the tv remote control. We have not tried any other streaming source.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No thanks

Show More
Show Less
Ask Your Own TV Question
Answered in 2 minutes by:
3/11/2018
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,074
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , my name is Jack
Perhaps i can help you with this but first ;

Please send me a hello when you see this so i know you are available ?

Ask Your Own TV Question
Customer reply replied 1 month ago
hello

Hi

If you plan on casting from the IPad , although chromecase 2 is excellent , you may consider an apple tv box that will allow you to mirror or use AIRPLY along with connecting directly to the web or your netflix, amazon etc.

Ask Your Own TV Question
Customer reply replied 1 month ago
Hi Jack:Do you need to know anything else ?

Can you see my answer above ?

Ask Your Own TV Question
Customer reply replied 1 month ago
I seee it now. Is Chrome cast 2 the best solution?

If you`re going to do casting only then yes it is excellent , i have one myself but then i have no Ipad but samsung tablet and PC`s so it is best for me but if i had apple products i would go for apple tv

Ask Your Own TV Question

Either ways will work fine anyway

Ask Your Own TV Question

Chrome cast needs to have the chrome browser installed by the way

Ask Your Own TV Question
Customer reply replied 1 month ago
Is apple tv a tv set or an attachment to our Sony tv? How is the cost relative to Chrome cast 2?
Customer reply replied 1 month ago
What is a chrome browser?

Apple tv is an external box like roku or amazon fire box ,stcik etc. it connects to your tv just like any of the , even chromecast , it is just well designed to be used with Ipad , Iphone ,Ipod etc. or MAC pc`s if you have all that

Fair bit more expensive though , you are looking at $200 for the base model VS $45 for chromecast 2 at bestbuy

If that answers your question PLEASE DO TAKE THE TIME TO RATE by clicking on the star icons at the top of your page, then click on Submit , it doesn`t cost you anything more and I get paid for my time helping you .
Also note that it will not close this post , you can come back here at any time (no additional charges) if you have questions or need further help.

Ask Your Own TV Question
Customer reply replied 1 month ago
ok, I'll go with the chrome cast 2. Please explain the "Chrome Browser."
Customer reply replied 1 month ago
Hi Jack:Are you still there?

You know what a browser is ?

Internet explorer , firefox, chrome , opera etc. are all browsers and the one that allows you to cast from your browser will be chrome , wherher you are watching youtube , netflix, amazon prime etc.

Ask Your Own TV Question

Yes I`m still here , i just need time to type your answers

Ask Your Own TV Question

Google CHROME and you will find it , better yet you may be using it already

Ask Your Own TV Question
Customer reply replied 1 month ago
I do not know what a browser is. Let's start with is it hardware or software?
Customer reply replied 1 month ago
how can I find out if I'm already using it?

google browser then

How are you talking to me right now if not through a browser ??

Get yourself the device to start with

Ask Your Own TV Question

Yes I`m still here , i just need time to type your answers

Ask Your Own TV Question

Open your search engine and search for google chrome and if you don`t have it then install it

Ask Your Own TV Question

Thats a browser

Ask Your Own TV Question

When you open a web page that is with a browser

Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,074
Experience: 40 years experience as audio,video repair and installation tech
Verified
Jack and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
okay I'll google "brwser," and "Chrome."Thx for your help. Bye

Thank you and when you google , you are already in a browser

Ask Your Own TV Question
Was this answer helpful?
Ask Jack Your Own Question
Jack
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,074
11,074 Satisfied Customers
Experience: 40 years experience as audio,video repair and installation tech

Jack is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have lost my remote control for my tv. Is it possibl3 to
I have lost my remote control for my tv. Is it possibl3 to get another one??? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Need to buy a replacement remote control for model # Samsung
need to buy a replacement remote control for model # … read more
Louie
Louie
Technician
Associate Degree
2,950 satisfied customers
It is stuck on 1 channel. The remote control isn't working.
It is stuck on 1 channel. The remote control isn't working. Ive replaced the batteries in remote control but nothing happening. Thinly way to turn off is by pulling plug into TV … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
Moved and misplaced remote control. Need to replace remote.
Moved and misplaced remote control. Need to replace remote. … read more
Jack
Jack
Technician
11,074 satisfied customers
Well my Sony XBR55X800E Remote control is not responding to
Well my Sony XBR55X800E Remote control is not responding to any of my inputs. It's completely dead … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I'm having trouble connecting my remote control to the tv.
I'm having trouble connecting my remote control to the tv … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
I need a battery for an RC5000i remote control. Its a
I need a battery for an RC5000i remote control JA: What's the brand and model number of your TV? How old is it? Customer: Its a universsal remote for tv, cd, vhs ets. JA: Does the TV menu work? Do you… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
The remote control works only intermittently. We replaced
The remote control works only intermittently. We replaced the remote but still have the same issue leading us to believe the problem rests with the tv itself. The electronic “eye” bottom left of the s… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I had to replace the remote control and can't connect to the
I had to replace the remote control and can't connect to the tv … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
The remote control to the main TV does not work/ Need a
The remote control to the main TV does not work/ Need a tech. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
My remote control will only turn off and on it will not do
Hi my remote control will only turn off and on it will not do the volume or change, I have changed the batterys … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
What remote control model is used for a Hitachi model
What remote control model is used for a Hitachi model 50DX01BV1A021099? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
Remote control stopped working. LG 55L5600UA. Changed
Changed batteries in remote, but still will not connect with TV. Manual operation still works. I will try manual to see menu. … read more
Jack
Jack
Technician
11,074 satisfied customers
After trying to have remote control be the one to turn on
After trying to have remote control be the one to turn on and off the tv I now can't tun the tv on or off with the remote … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Current remote control is not working properly and am trying
current remote control is not working properly and am trying to get new remote recognized by tv … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
My remote control doesn't work. Remote control will not
My remote control doesn't work JA: What is the model of your TV? Customer: remote control will not work JA: What menu options can you access, if any? Customer: control will not do anything JA: Anythin… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I need a replacement remote control for model # RLCD5510A.
I need a replacement remote control for model # RLCD5510A. can you assist … read more
Louie
Louie
Technician
Associate Degree
2,950 satisfied customers
Need remote control model37LH20 serial # 912RmHR069017.
Need remote control model37LH20 serial # 912RmHR069017 … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x