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I cannot turn off the digital sound. Sharp Aquos 80" 5 years…

Customer Question
I cannot turn off...

I cannot turn off the digital sound.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Sharp Aquos 80" 5 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

All the buttons on the remote (including MENU) work.

Technician's Assistant: How long has this been an issue with your Aquos? What happened right before this?

It occurred last night just before our DirectTV receiver froze up.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No. Just tell me how to remove the subscript from the screen.

Submitted: 4 months ago.Category: TV
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Answered in 1 minute by:
3/11/2018
TV Technician: Jack, Technician replied 4 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hi , my name is Jack
Perhaps i can help you with this but first ;

Please send me a hello when you see this so i know you are available ?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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