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Bought a samsung smart tv series 6-7. Unable to control the…

Customer Question
Bought a samsung smart...

Bought a samsung smart tv series 6-7. Unable to control the volume from the remote, it just goes to mute.

Technician's Assistant: Are all the cables at the back of your Samsung TV connected tightly to the right sockets?

I only have power, aerial and dvd recorder cables, all connected. I'm not connected to wifi.

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

HDMI

Submitted: 4 months ago.Category: TV
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Answered in 27 minutes by:
3/11/2018
TV Technician: Anthony_Infotech, Technician replied 4 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,239
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
Hello
WelcomeSorry you are having trouble here, do you see the mute icon on the screen?Anthony
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Customer reply replied 4 months ago
Cancel question at this stage. Inconvenient to proceed at present.
TV Technician: Anthony_Infotech, Technician replied 4 months ago
Sorry for delay,if the mute is coming up that is odd are you using the original remote that came with the set?
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