TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Sharp lc-49cuf8462es in burn mode, how can i exit? about 1…

Customer Question
Sharp lc-49cuf8462es in burn...

Sharp lc-49cuf8462es in burn mode, how can i exit?

Technician's Assistant: How old is your LC-49CUF8462ES?

About 1 year

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Does not react on remote control

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Hit menue and 1147

Submitted: 4 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 minutes by:
3/10/2018
TV Technician: Nathan, Installer replied 4 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,743
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Initially, please unplug power to the tv for a minute, replug, and let me know if it is still stuck and exactly what you see on screen if so.

Ask Your Own TV Question
Customer reply replied 4 months ago
plugged on 2seconds tv picture than blue red grenn SAYS PLEASE WAIT PROGRAM LIST IS IMPORTED than import was successfull asks for ok still schowing blue black white red green- should i hit OK ?
TV Technician: Nathan, Installer replied 4 months ago

Yes hit ok so it can finish starting up

Ask Your Own TV Question
Customer reply replied 4 months ago
sorry my english is to poor to talk.
have hit ok burning mode continues.
Customer reply replied 4 months ago
sorry my english is to poor for a live phone call.
TV Technician: Nathan, Installer replied 4 months ago

Thats okay,

can you tell me exactly what shows on the screen currently?

Do you see a "K" in the corner?

Ask Your Own TV Question
Customer reply replied 4 months ago
The Screen is changing colours. no information. only colurs changing
TV Technician: Nathan, Installer replied 4 months ago

Thank you, ***** ***** like you inadvertently changed something else in the service menu,

which can damage the tv beyond repair by causing damage to the eeprom on the main board.

This could also be the result of age related wear and tear; even for a 1 year old set, that type of failure wouldn’t be surprising for this brand. These are some of the lowest quality tvs on the market. They are built to meet a certain price point, not for quality or reliability. It is completely normal and expected to see them last just a year or two at best.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this brand/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty, from a more reputable brand, in the $400 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan

Ask Your Own TV Question
Customer reply replied 4 months ago
Thank you for your proposal. The device ( and I) is in Germany, where I should have a 2 years warranty. So I will check with my local dealer. hear it is midnight. so i hoped to find a solution in a country, where it is still day time. good by
TV Technician: Nathan, Installer replied 4 months ago

You're welcome, and best of luck to you.

If you entered the service menu though and that is what initiated this, they will not cover it under warranty. The service menu is not meant to be used by consumers, because of the possibility of damage from incorrect changes, so they may not cover it for you, but it is certainly worth checking.

Best of luck to you.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,743
30,743 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a sharp 60 inch tv that has been in use for 3+ years.
I have a sharp 60 inch tv that has been in use for 3+ years. I accidentlly pressed an incorrect button on my Time Warner remote and now it says"please scan channels". I can't find my way off this mess… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a Sharp LC-45D40U and my remote does not work. How
I have a Sharp LC-45D40U and my remote does not work. How can I get into the menu on the TV? There is no Menu Button on this Model. … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
My son uses play station to watch movies and now he only has
my son uses play station to watch movies and now he only has sound with his speakers on … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have a Sharp Aquos LCD Colour TV Model no LC-26AF3X. The
I have a Sharp Aquos LCD Colour TV Model no LC-26AF3X … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Sharp LC-70LE732U. I replaced the main board and need to
Sharp LC-70LE732U. I replaced the main board and need to reset it. But the remote will not work. … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
208 satisfied customers
I mistakenly made my Aquos sharp tv remote not to work. I
I mistakenly made my Aquos sharp tv remote not to work. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I am unable to get my Sharp LC-43N6100U out of store mode. I
I am unable to get my Sharp LC-43N6100U out of store mode. I purchased it from a private seller and he didnt include a remote bu the buttons on the tv itself dont seem to be working correctly … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
How can I adjust the display time of USB photos on a Sharp
How can I adjust the display time of USB photos on a Sharp LC-32LB370? … read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
I have the same problem that I bought the tv from a hotel
I have the same problem that I bought the tv from a hotel and the av hookups doesnt work … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I accidentally disabled the control panel on the SHARP TV model
I accidentally disabled the control panel on the SHARP TV model LC 32SB24U and the sony universal remote for it wont work to move throughout the menu. How do I go about enabling the control panel agai… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
Ihave a sharp aquos 32" # XXXXX My picture and sound
Ihave a sharp aquos 32" # XXXXX My picture and sound went out (audio and video went out) What I get on the screen is E203 in the middle of the screen and up in the top left corner I get 11.2. Thats it… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Hi, I have a Sharp Aquos LC-52LE810UN TV. About a month ago
Hi, I have a Sharp Aquos LC-52LE810UN TV. About a month ago both the cable (Fios) and Sharp (the one that came with the TV) remotes stopped working. I have tried all the suggestions I've found online,… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Hi, I have a new Sharp LC-40LE820X TV and want to connect a
Hi, I have a new Sharp LC-40LE820X TV and want to connect a new LG HB806TGW Blu - ray Home theater unit, and a new LG Twin HD Recorder/ Blu Ray Combo (HR598D) together. Can you assist with a drwaing o… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
What causes a Masui TV to flash colors on the screen?
My sons TV screen is flashing red blue and green. I have had help from you before on how to resolve this. The make of the TV is a Matsui 32".… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a Sharp TV (LC-42SB45U) and the control menu comes up
I have a Sharp TV (LC-42SB45U) and the control menu comes up intermittently and continues to come up even after I use the remote to turn it off. There is another apparently related behavior, sometimes… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I have the printed words with the tv voice in the program.
I have the printed words with the tv voice in the program. What buttons do I need to hit in order to correct this . sharp--LC-22DV17UT BOUGHT 6-3-10 JOHN BRUCATO… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
My Sharp TV gets only Ch 3. The screen often says MONO + ANALOG
My mother's Sharp TV gets only Ch 3. The screen often says MONO + ANALOG in addition to the channel setting. How do I get out of this mode? She cannot channel up or down. None of the TV inputs works (… read more
Edward
Edward
Retired /Self employed
High School or GED
5,933 satisfied customers
I have the large 62 Aquos--been working fine until last night
I have the large 62 Aquos--been working fine until last night when I turned it on the picture was a TV Guide set-up page that would respond to no input --I have direct TV ? how did it get to what appe… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x