Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.
Does the audio guidance feature in the menu show as being on currently?
And is it the LG remote you are using here, or something else (cable/satellite remote)?
I'm not asking you for anything else.
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For this to be productive, please focus on the chat here, and providing me with the information I requested above 10 minutes ago.
This is a conversation and requires input from you for me to be able to help.