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Its samsung tv. I'm sorry how can i know where to find the…

Customer Question
Its samsung tv ...

Its samsung tv

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I'm sorry how can i know where to find the model of the tv, well actually its a flat screen tv

Technician's Assistant: The TV Technician will be able to walk you through that. How long has this been an issue with your Samsung? What happened right before this?

2 weeks now

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

It doesn't have any sound but it shows everything is okay

Submitted: 5 months ago.Category: TV
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Answered in 5 minutes by:
3/10/2018
TV Technician: Mike G., Technician replied 5 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,613
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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Customer reply replied 5 months ago
its a samsung flat screen but i'm trying to look for the number model
TV Technician: Mike G., Technician replied 5 months ago

For right now, can you tell me everything that is connected to the tv?

-antenna

-cable box

-surround sound

-game system

-others

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Customer reply replied 5 months ago
okay i got the model code
TV Technician: Mike G., Technician replied 5 months ago

Thanks. The model is?

And list of everything that is connected to the tv?

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