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My tv is 4 month old and it only have sound. It was working…

My tv is 4...

My tv is 4 month old and it only have sound. It was working fine earlier today then all of a sudden there no pictures and will not connect to internet

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Only hdmi

Technician's Assistant: Was there a power outage recently?

No... it would have reset other things in the house

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Answered in 2 minutes by:
3/10/2018
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,474
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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- Could you please get me the complete model number written on back cover or side panel of the TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,474
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Shahid and 87 other TV Specialists are ready to help you
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Customer reply replied 5 months ago
Model #d43f-e2.only has hemi cables
Phone call session started

Thanks for phone call request, I accepted it and ready to make the phone call but want to make sure that you know this phone premium service would cost you additional $26 on top of this chat session cost so please confirm to proceed or I'll close it for you and we can continue troubleshooting here in text chat

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Customer reply replied 5 months ago
No thank you found # to call

OK, making the call now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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