TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have a sony bravia xbr-65X900 with a sonus sound bar. My…

Customer Question
I have a sony...

I have a sony bravia xbr-65X900 b with a sonus sound bar. My volume control is not working. Thoughts on fixes?

Technician's Assistant: Are all the cables at the back of your Bravia connected tightly to the right sockets?

Yes

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

HDMI

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

It was working but now it isn't. we had a power outage

Submitted: 4 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
3/10/2018
TV Technician: Aric, Technician replied 4 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,497
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 4 months ago

By far the most common cause of this problem, is a glitch in the cable box processing.

Please follow the steps below:

1) Shut the TV off, and then disconnect the cable/SAT box AND the TV from power (unplug their power cords).

2) If using an HDMI cable, disconnect and reconnect the HDMI cable on both ends when the cable box is unplugged from power (make sure it's secure on both ends).

3) Press and hold the power button on the TV itself (not the remote) for 10 full seconds while the set is unplugged, then release the power button.

4) Plug the cable box AND the TV back into power, then turn the TV on and attempt to watch a program.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 4 months ago

This should restore the sound. However if it does not, then please try another source- such as a DVD player on the TV and see if that has sound. This tells us whether or not the TV, or the cable/SAT box itself is causing the problem.

Let me know what happens once you try those steps.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 4 months ago

Were you able to try those steps? Are you still having the same problem?

Ask Your Own TV Question
Customer reply replied 4 months ago
I'm working on your instructions.
I don't see the power button on the tv
TV Technician: Aric, Technician replied 4 months ago

Okay omit the power button part but reboot the cable box as instructed and let me know.

Ask Your Own TV Question
Customer reply replied 4 months ago
will do
TV Technician: Aric, Technician replied 4 months ago

Standing by.

Ask Your Own TV Question
Customer reply replied 4 months ago
rebooting now
Customer reply replied 4 months ago
still not working
TV Technician: Aric, Technician replied 4 months ago

Try something besides the cable box so we can narrow down what the root cause is. Any other source- DVD player, Netflix, etc. Let me know.

Ask Your Own TV Question
Customer reply replied 4 months ago
i was watching Netflix when I noticed the problem
TV Technician: Aric, Technician replied 4 months ago

Netflix on what device- through your cable box, or a built in app on the TV?

Ask Your Own TV Question
Customer reply replied 4 months ago
cablebox i will try through tv
TV Technician: Aric, Technician replied 4 months ago

Okay, standing by.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 4 months ago

Anything?

Ask Your Own TV Question
Customer reply replied 4 months ago
still not working, waiting for your response.
TV Technician: Aric, Technician replied 4 months ago

I didn't see anything from you. So you're saying built in Netflix on the TV does not have sound? Then you need to go into the Sony MENU, turn the speakers back on and disconnect the soundbar and see if it's the TV or the soundbar as this point. If there's no sound out of TV's built in speakers then it requires repairs. In that case let me know how old the TV is.

Ask Your Own TV Question
Customer reply replied 4 months ago
I have sound. My remote cannot adjust the sound
TV Technician: Aric, Technician replied 4 months ago

You lost me. So you had sound all along? And which remote are you using?

Ask Your Own TV Question
Customer reply replied 4 months ago
A Sony tech support person had me push every button on remote twice and it fixed the problem. I just can't remember what I had to do before that command to fix the problem.
Customer reply replied 4 months ago
I always had sound. I am using both remotes to see if its my Verizon remote or the Sony remote
TV Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,602
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own TV Question
Customer reply replied 4 months ago
I couldn't wait for a response. I no longer need your help. Please unsubscribe me to this service. Thank you.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Harry Your Own Question
Harry
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,602
2,602 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My 70 inch flat screen Bravia Sony does not respond to any
My 70 inch flat screen Bravia Sony does not respond to any commands of the RM-YD102 remot. How to fix this? … read more
Aric
Aric
Technician
47,497 satisfied customers
I have Sony XBR 800B $K TV. The screen suddenly becpmes half
I have Sony XBR 800B $K TV. The screen suddenly becpmes half white and the other half black. And no sound. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
Have a Sony Bravia one year old. Went to bed last night
Have a Sony Bravia one year old. Went to bed last night working fine. Turned on this morning black screen but with sound. … read more
Aric
Aric
Technician
47,497 satisfied customers
I can't mute my Sony Bravia. I have input via Directv and
I can't mute my Sony Bravia. I have input via Directv and have a sound bar connected. Neither the Sony remote nor the Directv remote will mute the set. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Need help with Samsung flat screen TV volume issue. HDMI
Need help with Samsung flat screen TV volume issue. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Trying to get the arc set up on sony XBR-55X850B. 2 YEARS.
Trying to get the arc set up on sony XBR-55X850B JA: How long have you had your XBR-55X850B? Customer: 2 YEARS JA: What have you tried so far with your Sony product? Customer: Trying to connect sony B… read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
208 satisfied customers
I'm sorry but we cannot help you with this repair. Your TV
I'm sorry but we cannot help you with this repair. Your TV has bad LCD panel assembly. I got this passage after I send screen shot of my Year and half old TV 3D model XBR-55X900B /SN(###) ###-####… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I inherited a sony bravia kdl-55ex640 television. Love it.
I inherited a sony bravia kdl-55ex640 television. Love it. But when watching sports or tv programs that display script/text/numbers, the scores/etc. always run off the viewable screen. Really annoying… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Have a Vizio soundbar and want to connect to my new Sony
Have a Vizio soundbar and want to connect to my new Sony Bravia tv which is set up with Dish Hopper. Have both the Sony remote and the Dish Hopper remote. How?? … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Is there a mute button ON THE TV - we know about the mute on
Is there a mute button ON THE TV - we know about the mute on the controller. 1. We can get visual; 2. we cannot get audio; 3. all mute buttons are on; 4. We could get sound when it was routed thru the… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My sony bravia tv has stopped talking to my sony soundbar.
my sony bravia tv has stopped talking to my sony soundbar. w … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I just purchased a Sony Bravia XBR-65x850D tv and have
I just purchased a Sony Bravia XBR-65x850D tv and have hooked all components up to it as follows: HDMI 1- Apple TV HDMI 2- Direct tv HDMI 3- PlayStation 4 HDMI 4- sound board All components are workin… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How do I sync volume on tv with volume on Sony sound bar, 3
How do I sync volume on tv with volume on Sony sound bar … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have a Sony Bravia XBR. Tried connecting Apple TV with no
I have a Sony Bravia XBR. Tried connecting Apple TV with no luck. Would the ROKU streaming stick be a better option?… read more
Mike the Mac Medic
Mike the Mac Medic
Creative and Apple IT Consultant
Some college
5,750 satisfied customers
I have a Sony Bravia KDL46EX645 TV and Im trying to connect
I have a Sony Bravia KDL46EX645 TV and I'm trying to connect a Sony HT-CT770 Soundbar to the TV. After following all of the setup instructions, I still cannot get any sound. I have tried switching the… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Sony Bravia kdl-55v5100 and the sound stopped working.
I have a Sony Bravia kdl-55v5100 and the sound stopped working. We also had a Klipsch sound bar connected to the TV but the sound card went out while working one day. As a result the sound no longer w… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Hello, I have a Sony Bravia xbr, KDL-46XBR4 and just had the
Hello, I have a Sony Bravia xbr, KDL-46XBR4 and just had the cable restored after an outage from Sandy. Everything is fine except I have no volume on the TV. There is a message stating that the volume… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
I just bought a 46 inch Bravia V series LCD HDTV TV and I need
I just bought a 46 inch Bravia V series LCD HDTV TV and I need to know if the Sharp 3.1 Sound bar Audio System is compatiable… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x