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I have a new refurbished Kindle fire HD eight with Alexa. My…

I have a new refurbished...
I have a new refurbished Kindle fire HD eight with Alexa. My wife lives in a different apartment about 1000 feet from me and down one floor she has a Kindle fire HD. I have been trying to set up my Kindle fire but it keeps reverting back to hers. I do not know what to do. Can you help me?
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Customer reply replied 5 months ago
I am still waiting is anybody there
Answered in 1 hour by:
3/10/2018
Suhasini Velu
Category: TV
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer.

In order to register your kindle with your account first we have to deregister your Wife's account from your Kindle Fire HD.

So to that you should have your Wife's Amazon account credentials or you can ask your Wife to deregister this kindle from her end.

Which one would be convenient and possible to do for you?

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Customer reply replied 5 months ago
I have her credentials

Please login into her amazon account on your computer.

And let me know.

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Customer reply replied 5 months ago
I need you to know that I am disabled and can not travel

I am sorry , but you will be able to fix this by yourself.

Do you have a computer with you?

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Customer reply replied 5 months ago
I will call her and have her come up here

Or we could try to do to this the other way.

Can you go to settings on your kindle please.

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Customer reply replied 5 months ago
Okay

And check if you see something like registration or Deregistration something like that.

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Customer reply replied 5 months ago
How do I get to settings
Customer reply replied 5 months ago
I found settings and I found a tab that says deregister

Awesome!

Click on deregister so that your Wife's account will be erased off this kindle.

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Customer reply replied 5 months ago
Do you want me to register it now

Yes, register with your account now if you wish.

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Customer reply replied 5 months ago
I am now registered. I think I can get it the rush the way. Thank you

Is there anything else I can help you with?

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If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to give me a 5-star rating.
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Customer reply replied 5 months ago
No you’ve done a wonderful job. I thank you very much.

You're welcome!

You can fill up the stars to rate me.

Take care,

Bye.

Suhasini Velu
Category: TV
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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