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No audio! Seem to be. Hdmi

Customer Question
Seem to be Technician's...

Seem to be

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

Hdmi

Submitted: 4 months ago.Category: TV
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Answered in 5 minutes by:
3/10/2018
TV Technician: Mike G., Technician replied 4 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,435
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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TV Technician: Mike G., Technician replied 4 months ago

Please do not open new questions for the same issue.

REPLY back to me here.

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Customer reply replied 4 months ago
Is that an additional $26?
TV Technician: Mike G., Technician replied 4 months ago

Please tell me everything you have connected into the tv?

-antenna

-cable box

-surround sound

-game system

-etc

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Customer reply replied 4 months ago
Cable box
TV Technician: Mike G., Technician replied 4 months ago

Were you getting audio before?

Did something change? like - new cable box or moved the tv to a different room etc....

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Customer reply replied 4 months ago
Watching program last pm, all fine, then just picture, no audio
Customer reply replied 4 months ago
This am, picture during news show, then audio for about 5 words, then nothing again
TV Technician: Mike G., Technician replied 4 months ago

Please try this:

-leave the tv On, showing the picture from the cable box

-unplug the cable box POWER cord from the wall (or back of box)

-wait 10 seconds then plug it back in

-watch the tv screen as the box boots up

REPLY let me know what happens

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Customer reply replied 4 months ago
Picture back, no audio
TV Technician: Mike G., Technician replied 4 months ago

Alright, now please try this:
-unplug the tv POWER cord from the wall outlet.
-wait 3 full minutes then plug in the tv power cord and turn on.

REPLY back here and tell me what happens.

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Customer reply replied 4 months ago
Still no audio
TV Technician: Mike G., Technician replied 4 months ago

Can you reseat (unplug/replug) all the audio/video/hdmi cables on the back of the tv AND back of the cable box please.

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Customer reply replied 4 months ago
Done, but no audio
TV Technician: Mike G., Technician replied 4 months ago

When you use the volume up/down buttons, do you see anything on screen telling you the volume is moving up/down?

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