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I keep getting ‘error 006’ on my Panasonic Viera TX-40DS500B…

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I keep getting ‘error...

I keep getting ‘error 006’ on my Panasonic Viera TX-40DS500B when I try to access the internet. This has only happened from this morning when I tried to watch Al Jazeera. Previously I have had no trouble and in fact last night I viewed an episode of ‘Civilisations’ on BBC I Player with no problem.I have reset the TV to factory mode twice, but no change. The router hasn’t been moved and both my laptop and iPhone operate fine in the same room as the TV while connected to the router wirelessly. And my PC which is connected by ethernet connection also works fine, so I don't think the router is the problemAny ideas?John

Technician's Assistant: What does your TV screen look like when you try to connect your digital media player? Is there anything at all displayed?

I get the 'retune' screen after time of no connection

Technician's Assistant: Is your digital media player connected to the TV, or is it connected to a power outlet?

Sorry - can you define 'digital media player'? Do you mean the 'set top box'. If so, this is connected to both the the power outlet and the TV

Technician's Assistant: The Video Technician will be able to walk you through that. Anything else you want the Video Expert to know before I connect you?

No, I think I've given all I can think of.

Submitted: 4 months ago.Category: TV
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Answered in 15 minutes by:
3/10/2018
TV Technician: Anthony_Infotech, Technician replied 4 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,246
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 4 months ago

Have you re-booted?unplugged from the mains wait 5 mins re-plug back in again

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