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I have an Olevia TV, Model Olevia 432-S12 that is working…

Customer Question
I have an Olevia...

I have an Olevia TV, Model Olevia 432-S12 that is working fine except there is no sound. Mute is off and volume seems to be working fine.

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

A few days, possibly weeks

Technician's Assistant: Do you plan on doing the work yourself?

I would like to

Technician's Assistant: Anything else we should know to help you best?

This is my sister’s TV. She has Alzheimer’s. I was able to plug in a cord and adjust the source. Now I have a picture and channels work but no dou

Submitted: 4 months ago.Category: TV
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Answered in 4 minutes by:
3/10/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,302
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem
- Could you please get me the complete model number written on back cover or side panel of the TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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