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I have a panasonic tv model th-50px75u and the sound stopped…

Customer Question
I have a panasonic...

I have a panasonic tv model th-50px75u and the sound stopped working

Technician's Assistant: How old is your TH-50PX75U?

I think 10 years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes it works

Technician's Assistant: How long has this been an issue with your TH-50PX75U? What happened right before this?

3 days

Submitted: 5 months ago.Category: TV
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Answered in 3 minutes by:
3/9/2018
TV Technician: Shahid, Technician replied 5 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,479
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem
- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 5 months ago
cable box and surround sound cd player
Customer reply replied 5 months ago
no keep chat
TV Technician: Shahid, Technician replied 5 months ago

OK, following troubleshooting step should be tried as the first thing that might help
- Have you tried to disconnect TV and cable box power cords from the power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

.

NOTE: The phone call or any other offer is automated and did not send by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat.

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TV Technician: Shahid, Technician replied 5 months ago

So you have tried that and still no sound from TV?

Is there any sound system/ soundbar connected to the TV or you get sound from TV internal speakers?

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Customer reply replied 5 months ago
sound comes from tv
TV Technician: Shahid, Technician replied 5 months ago

OK, can you please play a DVD disc as a test to see if there is sound from TV speakers?

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Customer reply replied 5 months ago
when dvd plays the sound come through the dvd theater sound system and it works fine.
TV Technician: Shahid, Technician replied 5 months ago

ah OK, I thought it is a DVD player unit hooked to TV but you have DVD Home Theater system

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TV Technician: Anthony_Infotech, Technician replied 5 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,384
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

My name is ***** ***** different tech

So I am assuming you have the TV connected to the home theater too?and you are not getting sound from the TV via the home theater?please try a reboot of the home theater by unplugging that from wall-power wait 5 mins replug back in again let me know the results please

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Customer reply replied 5 months ago
what a waste of time and money no help at all
TV Technician: Anthony_Infotech, Technician replied 5 months ago

How do you work that out?I simply asked you to cary out a task ?if you have done the task just say ..... we can't help you if you can't help yourself with this thanks

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