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I have a 24 in vizio' For a few months the picture size was…

Customer Question
I have a 24...

I have a 24 in vizio' For a few months the picture size was good. Now I must have done something to it to change the picture size. It's too big for the TV. How can I change it back?

Technician's Assistant: What Vizio model do you have? How old is it?

D Series ***********or LTTUVSBT216396

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The menu works and 'I've tried a lot of things and I seem to make it worse

Technician's Assistant: How long has this been an issue with your Vizio? What happened right before this?

Maybe about 3 or 4 weeks. Don't remember what might have happened

Technician's Assistant: The TV Technician will be able to walk you through that. Anything else you want the TV Expert to know before I connect you?

I'm not near the TV, I'll have to write down his steps

Submitted: 4 months ago.Category: TV
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Answered in 1 minute by:
3/9/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,332
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem
- Could you please get me the complete model number written on back cover or side panel of the TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Customer reply replied 4 months ago
sourse- cable box it occurs whenever I turn on the set model #***********
Customer reply replied 4 months ago
Whats going on? Is this just a scam to get more money.? I just paid $5.00 when it should be a free help from Vizio.
TV Technician: Shahid, Technician replied 4 months ago

This is Not Vizio, but JustAnswer, an independent, pay per question support website

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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