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I can't get the setup screens on my hdmi tv. I've followed…

Customer Question
I can't get the...

I can't get the setup screens on my hdmi tv. I've followed instructions in the manual but so far no luck. If you could give me step by step instruction that would solve my problem. Can't use single cable would have to use component connection

Technician's Assistant: What's the brand and model number of your TV? How old is it?

New. Samsung mu6070 but can use a Toshiba 32hlv66

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Video in (video,audio L/R) or y,Pb,Pr, audio L/R.

Technician's Assistant: How long has this been an issue with your MU6070? What happened right before this?

Can't use the Samsung it only has hdmi outputs. I will have to use the Tosh

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Need Denon experts not tv

Submitted: 4 months ago.Category: TV
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Answered in 4 hours by:
3/9/2018
TV Technician: Pete, Electronic Engineer replied 4 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,385
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 4 months ago

What is the model number of your Denon?

How is it connected to the TV?

Have you selected the correct input source on the TV for the Denon?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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