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We have a sony bravia KDL32s5100 and have switched internet…

Customer Question
We have a sony...

We have a sony bravia KDL32s5100 and have switched internet provider to Hughesnet and they asked me to call and find the way it will connect to the internet as I get a message that I am not connected The serial no. is(###) ###-####

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

Netflix and amazon prime. they do work on my desk top

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Well it is fine on my amazon fire and desktop but the hughesnet teck seemed to think we needed to know the running system on the tv

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

That is all they asked for from hughesnet

Submitted: 1 month ago.Category: TV
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Answered in 35 minutes by:
3/9/2018
TV Technician: Shahid, Technician replied 1 month ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,681
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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- What device is connected to this TV to receive Netflix video streaming?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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