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I have Smart Tv but guide has stopped working.I have checked…

Customer Question
Hello. I have Smart...

Hello. I have Smart Tv but guide has stopped working.I have checked Time and date but still cannot get the Guide to work It says "not available"?n

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Looking for it now

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes the menu works

Technician's Assistant: How long has this been an issue? What happened right before this?

I think it was when I reset the channel list

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I replaced our damaged remote with one exactly the same as original (small palm sized one) about the same time

Submitted: 3 months ago.Category: TV
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Answered in 57 minutes by:
3/9/2018
TV Technician: Anthony_Infotech, Technician replied 3 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,090
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
Hello
WelcomeSorry you are having trouble here, how are you viewing TV services please? Satellite cable box or cable straight no box,or antenna?Anthony
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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