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There is a black vertical line on the screen? How can I fix…

Hi ,there is a...

Hi ,there is a black vertical line on the screen? How can I fix it?

Technician's Assistant: What device or product does this involve?

Panasonic viera,plasma

Technician's Assistant: How old is your Viera?

9 years

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works.No, just tv

Technician's Assistant: How long has this been an issue with your Viera? What happened right before this?

I had this problem for a few days 2 months ago.Then it solved itself after a week.And now is back again for a week.

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Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 9 minutes by:
3/9/2018
Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,478
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Verified

Welcome to the site! I'm Dan. I really need to see a picture of what you're seeing so I can diagnose it accurately. Next to the "Send" button on your chat window, click "Add Files" to upload photos directly to this conversation.

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Customer reply replied 1 month ago
Sorry,I sent you the pictures. Not sure if you answered

Pictures need to be posted in this chat, and not sent anywhere.

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Thanks. What's the model number on the back of the TV?

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Customer reply replied 1 month ago
TC-P50G10

You have a defective C2 board, which is a rectangular circuit board inside the TV that controls the center part of the screen. I marked it for you >>here<<. The part number is ***** aka TXNC21EDUU. Punch those numbers into Google and purchase a replacement from whoever you like. eBay will probably have the best price, just be sure to check seller ratings and return/warranty policies. To replace the board:

1-Disconnect the TV power cord, and let the TV sit for 5 minutes.

2-Cover a sturdy table with a blanket,and lay the TV face down.

3-Remove all of the screws from the TV's rear panel (keep them in a bowl!).

4-Remove the TV's pedestal stand, and the rear panel. This should expose the circuit boards.

5-Find the C2 board I marked for you in the diagram.

6-Disconnect the wiring going to the board. It's just clips/harnesses, no soldering or anything like that.

7-Remove the screws that hold the board in place.

8-Reverse that procedure to install the new board.

I really hope that answers your question! Let me know if you need anything else. Oh, and please take a second to rate the service I provided (there should be a 5-star scale on your page somewhere). Don't worry, that won't close your question and you can still respond back at any time.

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Customer reply replied 1 month ago
Thanks

You're welcome!

Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,478
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Verified
Dan and 87 other TV Specialists are ready to help you
Ask your own question now
stevenl1469
Category: TV
Satisfied Customers: 118
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Dan
Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,478
7,478 Satisfied Customers
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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