TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

TV works for general cable watching but magic remote cannot…

TV works for general...

TV works for general cable watching but magic remote cannot access anything in order to get Netflix, etc

Technician's Assistant: What is the model of your TV?

LG 60UH8500

Technician's Assistant: What menu options can you access, if any?

None. I can turn the TV on and off with the remote

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I have two LG TV's and the remote works on the other one and the batteries are new.

Show More
Show Less
Ask Your Own TV Question
Answered in 4 minutes by:
3/8/2018
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,306
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

Ask Your Own TV Question
Customer reply replied 4 months ago
OK. Where do I begin?

- Do you have the same model of other LG TV and this LG remote works on that TV?

Ask Your Own TV Question
Customer reply replied 4 months ago
No. The remote does not work on the other TV. I think I need to set up the remote but I don't know how to get to the set up menu

Please click the following link to view an LG remote image, is it similar the one you have there?

http://www.lg.com/us/tv-audio-video-accessories/lg-AN-MR650-magic-remote

Ask Your Own TV Question
Customer reply replied 4 months ago
exactly
Customer reply replied 4 months ago
OK. Now what do I do?
Customer reply replied 4 months ago
Are you there, Shahid?

Yes, I'm here

Ask Your Own TV Question

That remote needs to be paired with the TV, please click on the following link to get pairing instructions

http://www.lg.com/us/lgeai/HDTV/resources/UserGuides/webOS1/contents/control/remotemagic_all/enga/w14__control__remotemagic_all__enga.html

Please reply back with the result

Ask Your Own TV Question
Customer reply replied 4 months ago
OK. That worked. Thank you.

Excellent, please rate me a 5-star at the top of your page so I can get the credit for my work on the website
Thank you

Ask Your Own TV Question

Do you need any further assistance with this question?

Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,306
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Shahid and 87 other TV Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shahid Your Own Question
Shahid
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,306
13,306 Satisfied Customers
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

Shahid is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My remote is not connecting often. I have changed batteries
My remote is not connecting often. I have changed batteries and I find that does not solve the problem. Volume and power on/off are often not easily accessed -any ideas? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a LG MR650 Magic remote (replacement) and I cannot
i have a LG MR650 Magic remote (replacement) and I cannot get it to register with the TV. Turns on & off & volume. Watched You Tube videos but still doesn't work. … read more
Harry
Harry
2,035 satisfied customers
I am unusable to use the magic remote for my WebOS TV SJ8500
I am unusable to use the magic remote for my WebOS TV SJ8500 to do anything. There are new batteries in the remote. … read more
Shahid
Shahid
Technician
13,306 satisfied customers
I have lost the magic remote for our lg tv. Is yhere a way
I have lost the magic remote for our lg tv. Is yhere a way to connect to wifi without the remote? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
TV turned on apparently by itself and does not respond to
TV turned on apparently by itself and does not respond to on/off or any other commands via the remote. Turned off when I disconnected the power cord. Changed batteries in remote with no effect on oper… read more
Shahid
Shahid
Technician
13,306 satisfied customers
The tv works with dish, but I cannot get the remote to
the tv works with dish, but I cannot get the remote to switch over to other apps such as Netflix, hulu...... … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a partially red circle in the middle of my screen,
I have a partially red circle in the middle of my screen, black background and sounds works. I've tried plugging the hdmi in a different source, turning power off for a specific amount of time etc but… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My LG TV remote will not let me out of Netflix. I have a
My LG TV remote will not let me out of Netflix. I have a warranty number 324349 from Sam's Club. How do I get out of Netflix. I changed the batteries 3 times and it still will not work. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My 65ub9500 lg tv works fine but cannot get my settings and
my 65ub9500 lg tv works fine but cannot get my settings and additional such as netflex hulu etc are not accessable with or without my remote. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
We lost the remote and are using a universal remote in order
Hi, we lost the remote and are using a universal remote in order to switch inputs for video games and streaming. The problem is that we are not able to bring up Netflix with the universal remote. We h… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
My remote is not working cannot turn tv on, have replaced
my remote is not working cannot turn tv on, have replaced batteries. … read more
Shahid
Shahid
Technician
13,306 satisfied customers
My TV is OK, but my LG Magic Remote has stopped working. TV
My TV is OK, but my LG Magic Remote has stopped working … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
How do I go about re-pairing my standard remote with my Lg
How do I go about re-pairing my standard remote with my Lg tv with a new mother board? I gind instructions for a magic remote but none for a standard remote. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I purchased a LG Magic Remote for my 65UH615A-UC television.
I purchased a LG Magic Remote for my 65UH615A-UC television. It will not pair with the tv....***** ***** … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My lg remote suddenly stopped working. The buttons at the
my lg remote suddenly stopped working. The buttons at the bottom will work the TV but none of the Blu ray buttone will operate the dvd player. I have tried resetting etc but no luck … read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
How do I watch my Netflix on my tv, It is an lg a out two
How do I watch my Netflix on my tv JA: What's the make and model of your tv, and can you guesstimate how old it is? Customer: It is an lg a out two years old JA: What troubleshooting have you tried? C… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I hav a Samsung 4K TV (65"). I easily connected to Netflix
I hav a Samsung 4K TV (65"). I easily connected to Netflix in the past, but suddenly it now just returns me to regular DirecTV when I select Netflix. (I have two of these sets, and the other one is pr… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Until about 4 weeks ago we were getting Netflix movies with
Until about 4 weeks ago we were getting Netflix movies with no problem. Then, suddenly, we started getting Netflix connection, selected a movie, and the response has been consistently that cannot proc… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x