TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Can't change channels. Un40j520dafxza January 17. No it

Customer Question
Can't change channels Technician's...

Can't change channels

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Un40j520dafxza January 17

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No it doesn't work

Technician's Assistant: How long has this been an issue? What happened right before this?

Just now. I turned it on switched to a different channel and then switched again and it didn't work.

Submitted: 4 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
3/8/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent, pay per question support website
Sorry to hear that you're having trouble with this and I'll do my best to help

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 4 months ago

- How do you get channels on this TV?

(antenna, cable service, satellite/ cable box etc)

Ask Your Own TV Question
Customer reply replied 4 months ago
Cable
TV Technician: Shahid, Technician replied 4 months ago

Just to clarify, is it a cable box with a cable remote?

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 4 months ago

OK, following troubleshooting step should be tried as the first thing that might help
- Have you tried to disconnect TV and cable box power cords from the power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have an ancient "big back" Toshiba TV, model 32AF44 and
I have an ancient "big back" Toshiba TV, model 32AF44 and can't change the channel to 3 because I don't have a remote and the channel selector on the TV doesn't work. How can I change the channel? Thx… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
I have an LG 47LB5900. It will not change channels from the
I have an LG 47LB5900. It will not change channels from the remote or the joystick. I get "this function is not available". I have reloaded the cablebox. Any ideas ? … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
The remote control on my LG tv does not work. It stopped
The remote control on my LG tv does not work. It stopped working after my grandson visited and not sure if he did something. I have to turn the tv on and off and adjust the volume and channels manuall… read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,714 satisfied customers
My Model 19HLV87A will not respond to changing the input
my Model 19HLV87A will not respond to changing the input selector... I can press the button, and see the choices, but repeated pressing of the input button OR 0 through 5 keys will not move it off of … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
model # XXXXX samsung projection. standby/temp light
model # XXXXX samsung projection. standby/temp light and lamp light blinking. i replaced the lamp but that didn't cure the problem. my fan is working also. i see no burnt out capacitors either. doesn'… read more
alr3d
alr3d
owner
High School or GED
764 satisfied customers
Ive got a 60 inch plasma 3d tv. Went to work, got home after
I've got a 60 inch plasma 3d tv. Went to work, got home after 5 dayshifts an tv was on. Its stuck on one channel an won't change. when i press buttons on remote blue light flashes on tv but nothing ha… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
I just got a new Vizio 47 HD TV. I have Dish Network with
I just got a new Vizio (EVO47VL) 47" HD TV. I have Dish Network with a Vip 222 HD 2tuner reciever. It was hooked up to a Vizio 37" TV 5yrs old. All good. Hooked up new tv now the dish system doesn't w… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Hello. I was watching my Toshiba 19LV505 19 TV/DVD combo and
Hello. I was watching my Toshiba 19LV505 19" TV/DVD combo and switched channels using the AT&T Uverse remote (like I always do). Without even touching it, the mute button came on. Now, I have no sound… read more
25 Year Electronic Tech
25 Year Electronic Tech
Associate Degree
894 satisfied customers
Got a Samsung PS50B451B 2WXXU 50 plasma tv thats tuned in
Got a Samsung PS50B451B 2WXXU 50" plasma tv thats tuned in and was working ok till tonight but now doesnt change channel with remote control (new batteries fitted) or at side of tv despite red light s… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Old TV, no cable. Have a converter box--everything was working
Old TV, no cable. Have a converter box--everything was working fine. Then, turned it on and all channels are fuzzy--can see a pic and hear, but not clear at all. Same on every station. changed the con… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
I am having trouble with the power button on my Sony 42 in.
I am having trouble with the power button on my Sony 42 in. TV, I tried to use the remote and it will not turn it on, but the remote will change channels and record DVR and also the volume doesn't wor… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Sir, We have a 48 samsung tv. Its over 5 years old. The
Sir, We have a 48" samsung tv. It's over 5 years old. The model # XXXXX XXXXX 4663WXIXAA. When we turn the tv on it takes several minutes to warm up and then it goes black and then returns and then go… read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
HII have a D series JVC tv - proabably 8 years old. The
It would certainly appear from continued internet research that the tv is actually mal functioning and needs repair - which is likely not worth the money. Perhaps you could confirm this... HI I have a… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
my sanyo flat screen tv just all of a sudden has no picture,
my sanyo flat screen tv just all of a sudden has no picture, it displays the channel now and then but thats it… read more
Joe
Joe
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
1,492 satisfied customers
My parents have a 2003 model 19MDTR20/17 combination tv with
My parents have a 2003 model 19MDTR20/17 combination tv with a vcr and dvd player on the bottom. At random times during viewing, a number 1 will appear on the screen for several seconds. During this t… read more
Noetvs
Noetvs
TV repair
Associate Degree
84 satisfied customers
I have a Sony 60 inch plasma that works fine on HD but when
I have a Sony 60 inch plasma that works fine on HD but when I go to the weather channel it loses its color and comes in a faded pink and green. Comcast said it was the TV. That it didn't scan when swi… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
I have a sony trinitron model #KV-27S36. My cable is hooked
I have a sony trinitron model #KV-27S36. My cable is hooked directly to the TV VHF/UHF input. I turn the TV on and I have a snowy picture and hissing sound. I cannot change Channels (stuck on channel … read more
Pmiller
Pmiller
Retired-Owner/Master Installer/Tech
Vocational, Technical or Trade Scho
362 satisfied customers
My TV will turn on but says unuseable signal. I can not hook
My TV will turn on but says unuseable signal. I can not hook up any component. I have tryed to use the 3 color cord and a coax cable and neither work. Can you try to help me?… read more
Michael
Michael
Television Repair Technician
Associate Degree
65 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x