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My tv has a dark shade on the top one forth of screen

My tv has a...

My tv has a dark shade on the top one forth of screen

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes

Technician's Assistant: Was there a power outage recently?

No

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Answered in 5 minutes by:
3/8/2018
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,116
Experience: Avid TV Technician
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 4 months ago
That did not work

What is the TV connecting to for a signal?

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Customer reply replied 4 months ago
Hdml cable

ok, try to play something else on it, eg a DVD or anything else, how does it then look?

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Customer reply replied 4 months ago
Same thing

Thanks

It is the Tcon board that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,116
Experience: Avid TV Technician
Verified
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