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I turn it on from the remote; it’s slow to power on then it…

Customer Question
I turn it on...

I turn it on from the remote; it’s slow to power on then it won’t connect and then power shuts off. ModelE550iB2.

Technician's Assistant: What is the model of your TV?

E550iB2

Technician's Assistant: What menu options can you access, if any?

Let me try

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Tv settings

Submitted: 4 months ago.Category: TV
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Answered in 4 minutes by:
3/8/2018
TV Technician: Nathan, Installer replied 4 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,759
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

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TV Technician: Nathan, Installer replied 4 months ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2015 model tv, that type of failure wouldn’t be surprising for this brand. These are some of the lowest quality tvs on the market. They are built to meet a certain price point, not for quality or reliability. It is completely normal and expected to see them last just a year or two at best.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this brand/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty, from a more reputable brand, in the $500 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan

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Customer reply replied 4 months ago
Not very helpful; generic BS answer. Ripoff
TV Technician: Nathan, Installer replied 4 months ago

I'm sorry for the news. This is a diagnostic and troubleshooting process. Yes this is some general information as internal checks would be required to give a more specific diagnosis. I cannot control a hardware failure though. This type of failure is completely normal and expected for a tv of this age, and had you called a tech out to look at it, they'd charge you a $125 diagnostic fee for the exact same answer.

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