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My tv will not turn on. I have a Sony Bravia model no.

My tv will not...

My tv will not turn on. I have a Sony Bravia model no. KDL-46BX420

Technician's Assistant: Is your Bravia connected to a surge protector or power strip?

It is connected to an APC Surgearrest surge protector

Technician's Assistant: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?

Yes I have tried that

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Not that I can think of

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Answered in 5 minutes by:
3/7/2018
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,458
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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Customer reply replied 4 months ago
I am available

Is the power LED on the front panel on or off or blinking?

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Customer reply replied 4 months ago
The red light is on

For how long did you leave the tv POWER cord unplugged?

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Customer reply replied 4 months ago
I left it out for 5 minutes

Can you locate a power button on the tv itself (not remote)?

Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,458
Experience: 10 Years Audio Video Repair & Setup
Verified
Mike G. and 87 other TV Specialists are ready to help you
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Customer reply replied 4 months ago
I have pressed the power button on the tv but nothing happens
stevenl1469
Category: TV
Satisfied Customers: 210
Verified
Phone call session started

Looks like another expert just agreed to call you.

Let me know if you still need help via this chat.

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Customer reply replied 4 months ago
Okay I will wait for his call

Sure

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Customer reply replied 4 months ago
Hi Mike. I have not received a call yet. Are you available to continue to help me resolve this issue?

Since unplugging didn't help- I'm very sorry to say, this is going to be an internal failure that requires complex diagnosis and parts inside the tv be replaced that will likely cost about the same as the price of a new tv.

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Mike G.
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