TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I can't get out of the Support feature and get back to my…

Customer Question
I can't get out...

I can't get out of the Support feature and get back to my programs.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Model # is UN24M4500 and is 4 Series

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No it does not work or tell me how to get on the menue

Technician's Assistant: How long has this been an issue with your UN24M4500? What happened right before this?

3I'm sorry I can't remember

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No but thank you

Submitted: 4 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
3/7/2018
TV Technician: Mike G., Technician replied 4 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,468
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 4 months ago

Exactly what is on the screen right now?

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 4 months ago

Are you having website difficulties preventing you from replying?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have new Samsung curved screen TV. How do I disable
I have new Samsung curved screen TV. How do I disable annoying voice when I change volume … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
How do I get my tv back enlish. Samssung 6 series. Just the
when I first got tv it fine clicked on something shoudent have … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
The remote only turns tv off and on....none of the other
Hello! the remote only turns tv off and on....none of the other features work. I've changed the batteries and cleaned the sensor … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have samsung series v6 6300 TV. The closed caption only
I have samsung series v6 6300 TV. The closed caption only works sometimes. It will come and go during a program. How can I get it to work all the time … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How do I turn off the voice over when using the remote?
How do I turn off the voice over when using the remote? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Uired a new 5 Series Samsung tv and there is an extremely
Uired a new 5 Series Samsung tv and there is an extremely irrational female voice announcing every action I make with the remote - can you please tell me how to remove this option? … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
59 satisfied customers
Can i program amazon prime to the streaming menu on a 50" 4k
can i program amazon prime to the streaming menu on a 50" 4k westinghouse tv? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
A very annoying graphic promoting samsung series 8000 LED TV
A very annoying graphic promoting samsung series 8000 LED TV appears … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
My old remote is shot. I have another one but am having
My old remote is shot. I have another one but am having problems getting it to connect with mu vizio tv … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
My wife is demanding that I disconnect the samsung series
my wife is demanding that I disconnect the samsung series 5201 5203 6201 6203 from router. I can't seem to do it.… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a smart series Magnavox model 20ms2331/17 i do not
I have a smart series Magnavox model 20ms2331/17 i do not have a users manual and i can't get out of the surf mode backto regular programing, can you help me are tell me where i can go on the computer… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a Samsung LCD TV (Series 4 450/430). It is hooked up
I have a Samsung LCD TV (Series 4 450/430). It is hooked up with a JVC VCR. But I can't program the VCR to tape programs. I have Charter Cable and the cable company tried to explain what to do but I s… read more
Steve G.
Steve G.
Chief Engineer
4,563 satisfied customers
we have a new station in Springfield. I dont know how to re-program
we have a new station in Springfield. I don't know how to re-program my tv to pick up this station. The tv is on antenna only. I've tried auto-program on several occasions, but can't seem to get the c… read more
Bluextc89
Bluextc89
Owner
Vocational, Technical or Trade Scho
243 satisfied customers
I have a panasonic 42 in. flat screen hooked up to Comcast
I have a panasonic 42 in. flat screen hooked up to Comcast ...... no matter what I do to the screen with the tv remote, zoom, hd full, full, 3/4 something, when there are credits or scores on the scre… read more
Steve G.
Steve G.
Chief Engineer
4,563 satisfied customers
Can anyone tell me what the difference is between Samsung UE32C66
Can anyone tell me what the difference is between Samsung UE32C6600 and a Samsung UE32C6700. Of the two which should I buy?… read more
PramitP
PramitP
Self-Employed
Diploma
11 satisfied customers
I have a 1996 RCA Model#P52731WK projection TV. I got it from
I have a 1996 RCA Model#P52731WK projection TV. I got it from a friend and no information on how to get past the setup menu without a "programed universal remote". Is there any place I can find out ho… read more
Martin
Martin
Electrical engineer
Bachelor\u0027s Degree
708 satisfied customers
My color convergence needs adjusting for blue. The last tech
My color convergence needs adjusting for blue. The last tech that came out showed me how to get to the place to adjust it on the remote, but now I can't remember how to get back to it. It is obvious t… read more
Jacobo
Jacobo
Bachelor's Degree
20 satisfied customers
I have a model 19PC3742 and have lost the original remote,
I have a model 19PC3742 and have lost the original remote, which had locked in only a few of the channels I can now receive by my cable connection. Is there a way of bypassing this locking-out - perha… read more
Edward
Edward
Retired /Self employed
High School or GED
5,933 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x