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How do i get rid of line. Vizio m470nv about 5yrz old. Only…

Customer Question
How do i get...

How do i get rid of gray line

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Vizio m470nv about 5yrz old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes only on sat tv

Technician's Assistant: How long has this been an issue with your M470NV? What happened right before this?

Just ond day

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Nothing

Submitted: 4 months ago.Category: TV
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Answered in 4 minutes by:
3/7/2018
TV Technician: Anthony_Infotech, Technician replied 4 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,262
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 4 months ago

Can you please reboot the TV and any satellite or cable box by un-plugging both from wall-power wait 5 mins then re-plug back in again,let me know if there is any change please
Anthony

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Customer reply replied 4 months ago
Ok
TV Technician: Anthony_Infotech, Technician replied 4 months ago

Can you please reboot the TV and any satellite or cable box by un-plugging both from wall-power wait 5 mins then re-plug back in again,let me know if there is any change please
Anthony

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Customer reply replied 4 months ago
Doing it now
TV Technician: Anthony_Infotech, Technician replied 4 months ago

ok take your time

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Customer reply replied 4 months ago
Same thing gray line
TV Technician: Anthony_Infotech, Technician replied 4 months ago

Would it be possible for you to send me a couple of photos of this?you use the "add files" button your end take one with the picture and one with the sets OWN menu up please

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Customer reply replied 4 months ago
Here you go
Customer reply replied 4 months ago
Did you get them
TV Technician: Anthony_Infotech, Technician replied 4 months ago

No not here,you send them directly to here via the add files button

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Customer reply replied 4 months ago
I took 4 pictures should have them now
TV Technician: Anthony_Infotech, Technician replied 4 months ago
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TV Technician: Anthony_Infotech, Technician replied 4 months ago

What problems are you having sending the photos?can you see the link above explains exactly how to do this??

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