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My VISIO E500-AO suddenly went black. Have sound and by

Customer Question
My VISIO E500-AO suddenly...

My VISIO E500-AO suddenly went black. Have sound and by accident saw that when the flashlight shined on it, I could see a faint picture.

Technician's Assistant: When did you last update Visio?

I don’ think I ever have. What do I do?

Technician's Assistant: The Software Technician will be able to walk you through that. What have you tried so far with your Visio?

Unplugging from wall and all cables.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I think that’s it. Thanks.

Submitted: 4 months ago.Category: TV
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Answered in 3 minutes by:
3/7/2018
TV Technician: Jack, Technician replied 4 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello, My name is ***** ***** I'll be helping you with this.

A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Also ,Could you please give me the model number written on the tv`s back cover ?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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