TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Please help me connect my tv to internet wifi. Standby. T…

Customer Question
Hi Pearl, please help...

Hi Pearl, please help me connect my tv to internet wifi

Technician's Assistant: Who makes your router?

Standby

Technician's Assistant: What have you tried so far?

T att uverse (Pace)

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Tv model un55mu6300

Submitted: 4 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 2 minutes by:
3/7/2018
TV Technician: Nathan, Installer replied 4 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,759
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me where you're getting stuck?
Do you know your wifi name/password?

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 4 months ago

Okay does the tv "see" your home wifi network?
What happens when you try to connect?

Ask Your Own TV Question
Customer reply replied 4 months ago
does not connect. have roku stick, wifi connects to that fine. but not directly to tv
TV Technician: Nathan, Installer replied 4 months ago

Okay so in the samsung menu, what specifically happens when you put in your wifi password?

Ask Your Own TV Question
Customer reply replied 4 months ago
doesnt ask for password
TV Technician: Nathan, Installer replied 4 months ago

But it does see the network? And when you select it nothing happens?

Ask Your Own TV Question
Customer reply replied 4 months ago
only says wifi connection failed
Customer reply replied 4 months ago
say cannot connect to network
also says check security key on wireless router
TV Technician: Nathan, Installer replied 4 months ago

Okay go into the samsung menu options, under advanced/help/support/diagnostics, and look there for the factory reset (restore defaults) option and select that, and after it resets try again

Ask Your Own TV Question
Customer reply replied 4 months ago
dont see that option can i press the button in the back
Customer reply replied 4 months ago
hello
Customer reply replied 4 months ago
ok found it
TV Technician: Eldon, Technician replied 4 months ago
Eldon
Eldon, Technician
Category: TV
Satisfied Customers: 244
Experience: Engineer at Tech company
Verified

Hello, do you need more help with this?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My Samsung smart TV keeps losing the internet connection. We
My Samsung smart TV keeps losing the internet connection. We can not watch Netflix. The other TV's have it so the connection wireless is good to other TVs. I have tried to reset. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a Panasonic TV and enjoy Netflix The other day
I have a Panasonic TV and enjoy Netflix The other day Netflix stopped and not says wifi or ethernet cable not connected The ethernet is connected. When ATT tried to help me they said the network setti… read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
59 satisfied customers
I have been in contact with one of your Techs since
Hello Pearl, I have been in contact with one of your Techs since Thanksgiving day about my new Vizio D32f-E1 smart TV. Since it was a holiday, it was hard to complete our discussion and also I had to … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My vizio smart tv says it has no connection to my ATT
my vizio smart tv says it has no connection to my ATT wireless internet. I have called Att and they said wireless internet is good and i should contact you to identify the problem. I am trying to watc… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
We bought a Samsung 60" Smart TV from Costco last month and
We bought a Samsung 60" Smart TV from Costco last month and have had a few issues with the screen going blurry both while watching the internet movies (Amazon) and while watching shows on the Cable channels (ATT Uverse). … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I HAVE NO APPLE DEVICE TROUBLE ACTIVATING MY Sense (SMART
HELLO PEARL WILSON I HAVE NO APPLE DEVICE I AM HAVING TROUBLE ACTIVATING MY hi Sense (SMART TV. ) IT WILL NOT CONNECT TO MY INTERNET MY NETFLIX . I CALLED MY AT&T INTERNET PROVIDER THEY SAY MY INTERNE… read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
Does my Panasonic Viera HD tv have an ability to have a
Does my Panasonic Viera HD tv have an ability to have a WIRED input? … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a Sony Google NSX-40GT1 TV and just recently I've
Hi. I have a Sony Google NSX-40GT1 TV and just recently I've started having problems with streaming MLBTV where it locks up at 33% during connection. We just had AT&T Uverse come out and replace the r… read more
Nathan
Nathan
Installer
30,759 satisfied customers
The TV screen says "debug" do I need to call a repair technician
The TV screen says "debug" do I need to call a repair technician or can I fix this please. Thank you… read more
Nathan
Nathan
Installer
30,759 satisfied customers
I just bought a Panasonic TC-P65ST60 and I am having trouble
I just bought a Panasonic TC-P65ST60 and I am having trouble connecting to my wireless internet… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My tv controller is not working. When I turn the tv on a blue
My tv controller is not working. When I turn the tv on a blue screen appears instructing to press ok button to view at&t Uverse nothing comes on.… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
My dad bought a Toshiba flat screen TV. Even when the volume
My dad bought a Toshiba flat screen TV. Even when the volume is turned up to 100, you can barely hear it. What is the problem?… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
we have a new lcd vr4090 and have been trying for the last
we have a new lcd vr4090 and have been trying for the last 5 hrs to get it connected to our att universe system. have connected all the cables but can't get past the channel search which shows nothing… read more
Bluextc89
Bluextc89
Owner
Vocational, Technical or Trade Scho
243 satisfied customers
We use att uverse for cable; when I record a program, how do
we use att uverse for cable; when I record a program, how do I get the audio sub titles to record? I have a slight hearing problem, not enough to keep the sub titles on for US English programs, but I … read more
Louie
Louie
Technician
3,022 satisfied customers
How do I hook up a second TV I want to be able to watch a
How do I hook up a second TV? I want to be able to watch a different channel on the second TV from that being watched on the primary TV. BTW the second TV will be in a different room in the house.… read more
Nathan
Nathan
Installer
30,759 satisfied customers
How do I connect my sharp lc22dv17ut to the att uverse box.
How do I connect my sharp lc22dv17ut to the att uverse box. Tryed several times and get no picture. Ruth… read more
Louie
Louie
Technician
3,022 satisfied customers
My tv screen has a floating message that says, Press OK to
My tv screen has a floating message that says, "Press OK to watch AT&T Uverse TV" I press OK and nothing happens. Because of this I haven't been able to watch TV for a week. I have two TVs, and it's t… read more
Louie
Louie
Technician
3,022 satisfied customers
my tv lost if picture and wont come back on. I have rebooted
my tv lost if picture and won't come back on. I have rebooted twice and unplugged the whole thing twice and nothing… read more
Steve
Steve
I
1 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x