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Why wont my tv connect to my wi fi. Its showing I have

Customer Question
Why wont my tv...

Why wont my tv connect to my wi fi

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

No

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Yes its showing I have strong connection on da tv setting

Submitted: 4 months ago.Category: TV
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Answered in 1 minute by:
3/7/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,333
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent support, pay per question website
Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem
- Could you please get me the complete model number written on back cover or side panel of the TV?

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Customer reply replied 4 months ago
9827c26120720
TV Technician: Shahid, Technician replied 4 months ago

I'm afraid it is not a valid model number, please recheck

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Customer reply replied 4 months ago
hello r u there sir
TV Technician: Shahid, Technician replied 4 months ago

Yes, I'm here and replied

I'm afraid it is not a valid model number, please recheck

Did you get that message?

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Customer reply replied 4 months ago
Ok wait one minute sir
TV Technician: Shahid, Technician replied 4 months ago

Sure, take your time

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Customer reply replied 4 months ago
Ns-32dr310na17
TV Technician: Shahid, Technician replied 4 months ago

Thanks for the info

- Is it first time connecting this TV to wifi OR was it working fine with same wifi modem and recently got the problem?

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Customer reply replied 4 months ago
This is my first time sir
Customer reply replied 4 months ago
What’s up sir
TV Technician: Shahid, Technician replied 4 months ago

OK, have you run Network Setup on TV menu to establish wifi connection?

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Customer reply replied 4 months ago
it’s signal is strong sir
TV Technician: Shahid, Technician replied 4 months ago

Please press Home button on Roku remote and go to Settings then Network then Update connection, Press OK to start the update process. Your TV uses your current wireless network name and password ***** reconfirm the wireless connection, the local network connection, and the Internet connection

Please reply back with the result

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Customer reply replied 4 months ago
Still want connect sir
TV Technician: Shahid, Technician replied 4 months ago

This is odd, let me repost this question for other techs to look into it

Thanks

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TV Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,635
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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