TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have a un55c6900vfxza tv. When I turned it on today the…

Customer Question
I have a un55c6900vfxza...

I have a un55c6900vfxza tv. When I turned it on today the picture appeared only as the size of the pip. Appeared in upper 1/6 th of screen. Tried menu, picture sizes reset, changed to all (16;9 ratio, full screen, etc..) still no change. Worked fine when turned off last night. Suggestions please.

Technician's Assistant: How old is your UN55C6900VFXZA?

At least 10 years.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works. Don’t know about other sources, only use cable

Technician's Assistant: How long has this been an issue with your UN55C6900VFXZA? What happened right before this?

Nothing. Turnrd it off last night. Just turned it on today, had this issue.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Nothing I can think of. Thanks

Submitted: 4 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
3/6/2018
TV Technician: Mike G., Technician replied 4 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,447
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 4 months ago

Do you currently have access to the tv so you can try something?

Ask Your Own TV Question
Customer reply replied 4 months ago
No
TV Technician: Mike G., Technician replied 4 months ago

No you don't currently have access to the tv so you can try something?

Ask Your Own TV Question
Customer reply replied 4 months ago
No to the call. Let’s do thing like this
TV Technician: Mike G., Technician replied 4 months ago

Sure. Do you currently have access to the tv so you can try something?

Ask Your Own TV Question
Customer reply replied 4 months ago
Of course I do.
TV Technician: Mike G., Technician replied 4 months ago

Please try this:

-leave the tv On, set to cable input.
-unplug the cable box POWER cord from the wall outlet.
-wait 20 seconds then plug in the cable box power cord (power it on manually if needed).

-watch the tv screen as the box boots up.

REPLY back here and tell me what happens.

Ask Your Own TV Question
Customer reply replied 4 months ago
Fixed. Thanks
TV Technician: Mike G., Technician replied 4 months ago

You're welcome. Reply back for more assistance.

Before you go, please do show your appreciation by submitting a 5 star rating at the top of this page so that I am recognized for helping with your question. If you are having issues with the rating try refreshing the page.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike G. Your Own Question
Mike G.
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,447
8,447 Satisfied Customers
Experience: 10 Years Audio Video Repair & Setup

Mike G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Panasonic VIERA TH-42px50u picture is enlarged and off
Panasonic VIERA TH-42px50u picture is enlarged and off centered … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Sony Bravia. I have tried most (maybe all) variations of
Sony Bravia. I have tried most (maybe all) variations of cable box and TV. I lose top (channnel info and caller ID and bottom Crawl … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I'm back! I can't figure out this problem with my trinitron
I can't figure out this problem with my trinitron tv … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Samsung HP-R5072 which came with the house we bought
I have a Samsung HP-R5072 which came with the house we bought 18 months ago. It's been working fine since but last night it stopped displaying a full HD picture. There's a black line about 3" wide abo… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
The picture on our Zenith TV (an older model) suddenly switched
The picture on our Zenith TV (an older model) suddenly switched to a smaller size picture (less than half size) in upper left corner of screen...is entire picture just small...how do I correct this...… read more
Sam Dennis Bradley
Sam Dennis Bradley
owner
Vocational, Technical or Trade School
59 satisfied customers
Hello I have a Sony Triniton model #KV-36FV1 Manufactured
Hello I have a Sony Triniton model #KV-36FV1 Manufactured in 1999 Everything was working fine... One morning the picture is reduced to the left hand upper corner..?? DVD still is full screen... Why wo… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a Panasonic TV model # XXXXX The picture on the
I have a Panasonic TV model # XXXXX The picture on the screen is only 3/4 of the screen. When we play Netflix, there is a full screen. I have checked the PIP buttons and the picture setting under the … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
How do I get my picture back. I have a small pic in upper
How do I get my picture back. I have a small pic in upper left corner and nothing on theresg of the pic.… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a Samsung DLP tv. We have a picture in the PIP window
I have a Samsung DLP tv. We have a picture in the PIP window but the main channel is a black screen. We have tried everything, can you help?… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
How can I adjust the graphic boxes on the screen when I watch
How can I adjust the graphic boxes on the screen when I watch a sporting event. They only show partially… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a Samsung Model UN32D5500RF version H303 Serial #Z3263CSB800616N. The
I have a Samsung Model UN32D5500RF version H303 Serial #Z3263CSB800616N. The right and left edges of the image do not appear on the screen. The screen adjustments in the TV manuplate the normal screen… read more
Frank the tv man
Frank the tv man
Associate Degree
971 satisfied customers
The picture on my mitsubishi wd-73727 dlp tv is only appearing
The picture on my mitsubishi wd-73727 dlp tv is only appearing in the left upper corner of the tv. It is a very small picture (but it is a normal picture) the rest of the tv is black. Everything seems… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a Vizio TV. It is online with Comcast. The blue rectangle
I have a Vizio TV. It is online with Comcast. The blue rectangle in the right, lower part of the screen (PIP) seems hung there. It has no picture and when I click the PIP off - nothing happens. How ca… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
I have a LN55C650L1FXCA , brand new and am trying to get PIP
I have a LN55C650L1FXCA , brand new and am trying to get PIP working. It is grayed out in the setup menu and I cannot turn it on. called the 800 number and really didnt get much help. they referred me… read more
Bluextc89
Bluextc89
Owner
Vocational, Technical or Trade Scho
243 satisfied customers
Hi I have a 46-inch Panasonic Siera plasma TV. About 5 days
Hi: I have a 46-inch Panasonic Siera plasma TV. About 5 days ago, a black square appeared in the upper left corner of the screen. I only get it for TV, not when viewing a blu-ray or DVD. I've tried go… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
My new LG flatscreen picture is off center...example on shopping
My new LG flatscreen picture is off center...example on shopping network can't read item description or price as the wording cube is not showing completely. Talked w/ cable provider and he said it was… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
i cant get the picture to show up aside from a little picture
i cant get the picture to show up aside from a little picture in picture in the upper right hand corner. i hooked up a play station earlier and cant get it back to normal. My tv is really old and dont… read more
Emily Jayne
Emily Jayne
Senior Video Technician
Vocational, Technical or Trade Scho
78 satisfied customers
I have a Toshiba Theatrewide HD television Model No. 51H84.
I have a Toshiba Theatrewide HD television Model No. 51H84. Today out of nowhere and seemingly for no reason, I have a rectangular black box appear on the screen. It appears the box is the box that ap… read more
Josh C
Josh C
Owner
Bachelor's Degree
985 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x