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Got a new modem and set top box and followed setup

Customer Question
Got a new modem...

Got a new modem and set top box and followed setup directions for remote..worked fine but I have two channels.only. Only 4 and 11 come in but the are not playing what should be on those channels. 11 shows a PBS channel, for example.

Technician's Assistant: Who makes your router?

ASUS and it worked fine before I changed out the boxes.

Technician's Assistant: What have you tried so far?

Cursing, starting over, turning off and on again ( the modem and router)

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

No, but I will call again as the other TV gets no sound! (Changed out two units.)

Submitted: 5 months ago.Category: TV
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Answered in 21 minutes by:
3/6/2018
TV Technician: Eldon, Technician replied 5 months ago
Eldon
Eldon, Technician
Category: TV
Satisfied Customers: 244
Experience: Engineer at Tech company
Verified

Hello and sorry to hear you're having trouble,

Can you tell me how the box is connected to the tv?

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TV Technician: Eldon, Technician replied 5 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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