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I have WiFi but the tv won't connect. Netflix and cravetv.

Customer Question
I have WiFi but...

I have WiFi but the tv won't connect

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

Yes, Netflix and cravetv

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Yes, my tablet connects fine but the tv doesnt

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Don't think so

Submitted: 4 months ago.Category: TV
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Answered in 1 minute by:
3/6/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,320
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent support, pay per question website
Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem
- Could you please get me the complete model number written on back cover or side panel of the TV?

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Customer reply replied 4 months ago
It is wall mounted and there is no model # on the side.
TV Technician: Shahid, Technician replied 4 months ago

The model number is ***** info that I need to get a related manual for troubleshooting purpose

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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