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I have a Sony Smart TV and and amazon fite stick. I am

I have a Sony...

I have a Sony Smart TV and and amazon fite stick. I am trying to consistantly load WAtch ESPN without luck!

Technician's Assistant: What Sony model do you have? How old is it?

KD-43X720E about 1 year give or take

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

NO only when using the signal from my router through the Amazon Firestick

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

INO I am trying to establish a set procedure to watch ESPN

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Answered in 4 hours by:
3/3/2018
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,642
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
No, I'll wait for your e-mail answer

Please remove the power cord from the ROKU

Wait 2 minutes

Plug in the power cord and power it on

Do you still have the issue?

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Customer reply replied 4 months ago
None of your suggestions worked. I get ESPN thru Hulu but I never get it by repeating the same sequence of steps

Is it working now?

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Customer reply replied 4 months ago
On & Off. Can't get the same sequence to load ESPN each time. Its frustrating!

Unfortunately, I cannot see how you are loading ESPN each time

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Customer reply replied 4 months ago
Thanks for your effort!

You're welcome!

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,642
Experience: IT at Justanswer
Verified
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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