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I am trying to set up my remote control to use with my set…

I am trying to...

I am trying to set up my remote control to use with my set top box and tv.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

LG model# *****

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The tv remote works with the tv, but the set top remote won't work for the tv or the box via the remote, however, I am getting my digital signal through the box to my tv and I can control the channels through the box as well using the up and down arrows

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Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
3/3/2018
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 1,721
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 1 month ago
I still need assistant, but I will have do it later as I am unable to deal with it right now. I will log back in later.

OK

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Customer reply replied 1 month ago
I am ready to have the above issue resovled
Customer reply replied 1 month ago
Is there anyone that is able to assist me
Customer reply replied 1 month ago
Not happy. This sites a rip off. Nobody available to help. Waste of money.
Eldon
Eldon, Technician
Category: TV
Satisfied Customers: 237
Experience: Engineer at Tech company
Verified

Hello and sorry to hear you're having trouble, and my apologies for any delay in getting you an answer.

Do you still need help with this?

If so, can you tell me what remote you are trying to use here? The LG tv remote? Or the cable remote?

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Customer reply replied 1 month ago
I am using the digital set top box remote control. I took a picture of the remote and sent it in an above post. The set top box brand is a topfield.

Okay and the issue is only needing to program it to operate the tv?
Or is it not working to control the box (channels) either?

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Customer reply replied 1 month ago
I can only turn on the tv and change the input using the remote for the set top box . I cannot change any channels on the box or the tv. I can only change the channels using the up and down arrows on the set top box work.

Thank you for the information,

this actually would indicate a defective remote.

Please unplug power to the box for at least 5 minutes

replug, wait 5 more, then test again.

If no change, then the cable co will need to provide you with a new remote, which should come preprogrammed for your box and not need any special programming at all.

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Customer reply replied 1 month ago
Ok I'll give this a try. Thank you!

You're very welcome, and best of luck!

Eldon
Eldon, Technician
Category: TV
Satisfied Customers: 237
Experience: Engineer at Tech company
Verified
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Eldon
Eldon
Eldon, Technician
Category: TV
Satisfied Customers: 237
237 Satisfied Customers
Experience: Engineer at Tech company

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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