TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

We have a 65" element brand tv. About a month ago, we

We have a 65"...

We have a 65" element brand tv. About a month ago, we noticed black lines horizontally across the entire screen from top to bottom, about 1/2" apart. They are not getting more noticeable. The TV is less than 2 years old.

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Element TV?

Yes. We have a roku plugged into one of the HDMI and a DVD player plugged into the A/V Jack.

Technician's Assistant: Was there a power outage recently?

Not that I know of there might have been about the time that started....

Show More
Show Less
Ask Your Own TV Question
Answered in 2 minutes by:
2/26/2018
Eldon
Eldon, Technician
Category: TV
Satisfied Customers: 237
Experience: Engineer at Tech company
Verified

Hello, and sorry to hear you're having trouble,

Can you tell me the model number of the tv, please?

Ask Your Own TV Question
Customer reply replied 1 month ago
Model number is *****
Customer reply replied 1 month ago
The lines are more like 1/4" apart covering the entire screen.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty lcd panel (screen), though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2016 model tv, that type of failure wouldn’t be surprising for this brand. These are some of the lowest quality tvs on the market. They are built to meet a certain price point, not for quality or reliability. It is completely normal and expected to see them last just a year or two at best.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor, assuming the issue is only a board. There is a very high probability that it is a panel fault, which means you'd invest in those repairs with no change and the tv wouldn't even be fixable at that point.

For a tv of this brand/age however, replacement will make more sense. You can get a brand new 4k LED tv with a fresh warranty, from a more reputable brand, in the $700 range, for a 60 inch tv (yours is a 60, not a 65).

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Eldon

Ask Your Own TV Question
Customer reply replied 1 month ago
Thank you for your help

You're very welcome, and my apologies again for the news.

If replacing, I recommend sticking to the name brands, which tend to be the most reliable, such as LG, Panasonic, and Samsung, for example: http://amzn.to/2CxVZhP

The “off brand” sets just aren’t worth the savings, they have high failure rates and are poorly supported if parts/repairs are ever needed.

If you happen to be a costco member (or know someone who is) I'd suggest buying it there. They tend to have very good pricing to begin with, but will also double the factory warranty to 2 years instead of 1, and they have a square trade extended warranty you can buy up to an extra 5 years for $50 or so which is well worth it.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Eldon

Eldon
Eldon, Technician
Category: TV
Satisfied Customers: 237
Experience: Engineer at Tech company
Verified
Eldon and 87 other TV Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask Eldon Your Own Question
Eldon
Eldon
Eldon, Technician
Category: TV
Satisfied Customers: 237
237 Satisfied Customers
Experience: Engineer at Tech company

Eldon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have an RCA 42 in lcd led tv. Is there a way to set a
I have an RCA 42 in lcd led tv. Is there a way to set a maximum volume level? … read more
Harry
Harry
1,440 satisfied customers
Sharp lcd-RC1-14....sound no picture, An HDMI. I've tried
An HDMI. I've tried moving it to different ports but none are getting me a picture … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
Need to hook up coaxial cable to Samsung LED TV that doesn't
Need to hook up coaxial cable to Samsung LED TV that doesn't have a coaxial cable input . The box doesn't have HDMI. WHAT TO DO .? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My lg 55LH90 LED tv is locked with a screen that depicts
My lg 55LH90 LED tv is locked with a screen that depicts "Internal Memory" … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
The UN55C8000FXFZA, 3D LED TV is fine, but I'm trying to
The UN55C8000FXFZA, 3D LED TV is fine, but I'm trying to connect UHD 4K Blue Ray player and I can't get it to work. Should I be able use a 4K HD Disc player with this TV? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
We have a samsung series 56 LED TV 46” that just went to
We have a samsung series 56 LED TV 46” that just went to black screen. Please help … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
I recently purchased a Secptre 24" led tv (E246BVF), which I
I recently purchased a Secptre 24" led tv (E246BVF), which I was really enjoying. However now I am only receiving sound, NO picture. What do I need to do now? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have sound but no picture LEV32AHd LED TV not 3 yrs old
i have sound but no picture LEV32AHd LED TV not 3 yrs old yet … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I use an HDMI cable to mirror this PC to my 49" HDMI TV,
I use an HDMI cable to mirror this PC to my 49" HDMI TV, works fine, but no audio. How to get the audio? what do I do? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Can't get my westinghouse LED TV to work with amazon
can't get my westinghouse LED TV to work with amazon firestick … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Its actually my TV. Can yu help with that? LED TV 50L3400U
Yes, same issue with all sources. The bottom half is fading out … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
Picture on my LG LED TV 49LB5500 is out of adjustment, how
Picture on my LG LED TV 49LB5500 is out of adjustment, how can you correct it? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I have a model # UN55D7000LFXZA LED TV that indicates It is
I have a model # UN55D7000LFXZA LED TV that indicates It is connected to my WiFi and I can get to Google or other search engine. However, when I try to search I get a message that the "server cannot b… read more
Harry
Harry
1,440 satisfied customers
I have blocks of certain things like HDMI,Samsung led tv and
I have blocks of certain things like HDMI,Samsung led tv and other blocks that come up on left side of tv … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
My samsung led tv suddenly is dark on left side and has a
Hi. My samsung led tv suddenly is dark on left side and has a streak of lines coming from left side to center of tv … read more
Jack
Jack
technician
factory trained engineer
2,162 satisfied customers
HDMI cable is in the HDMI 1 position but not working.
HDMI cable is in the HDMI 1 position but not working. Something that says ViA is on … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I purchased an HDMI cable along with an Apple HDMI to
I purchased an HDMI cable along with an Apple HDMI to Lighting adapter so I can view shows from my Ipad. It worked fine for a couple of days then all of the sudden it stopped working. I've tried unplu… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
I have a 40" HDMI LED TV that lost power, i think during a
I have a 40" HDMI LED TV that lost power, i think during a brief, whole house power loss/surge. It won't come on. I pulled the back off, looking for a fuse, found none. I can work a DVM. What's next? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,505 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x