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Screen is dark and getting hard to see

Screen is dark and...

Screen is dark and getting hard to see

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No thanks

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Answered in 5 minutes by:
2/15/2018
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,330
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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Please try to get the model number off the back of the tv. If not:
-when did you buy the tv?
-what brand is the tv?
-what size is the screen?
-is it LED or LCD or Plasma or?

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Customer reply replied 4 months ago
Wd82738 Mitsubishi

Thanks.

Has the tv ever been serviced? or any parts replaced?

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Customer reply replied 4 months ago
No

Ok one moment please. I am getting some information for you on how to solve your issue.

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Your tv just needs a new lamp. You can buy it for about $80-$100 and install it yourself. Here are some links...

Buy lamp: http://dlplampsource.com/915b4410011-television-replacement-lamp.html

Instructions in the manual: https://www.mitsubishi-tv.com/support/documents/WD-82738

If you don't feel comfortable changing the lamp yourself, I can help you find a local repair shop.

Before you go please do submit a 5 star rating at the top of this page so that I am at least recognized for helping with your question. If you are having issues with the rating try refreshing the page.

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Did you get the message I just posted?

I do want you to be satisfied, so do you need something more?

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Customer reply replied 4 months ago
I did thanks for your help

You're welcome!

Please show your appreciation by submitting a 5 star rating at the top of this page so that I am recognized for helping you today.

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Customer reply replied 4 months ago
now today there is no picture at all and the tv shuts off by itself after about 5 minutes

Same diagnosis. Tv requires a new lamp. These are normal symptoms. It is completely normal to need a new lamp every 4-6 years on these type of tv's. They are purposely made so that you can easily replace the lamp yourself.

Are you having website difficulties preventing you from submitting a 5 star rating? You have already credited the site, but I get nothing until you submit a positive rating. Please take one moment now to submit a 5 star rating.

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Customer reply replied 4 months ago
Ok I will....the tv will shut down automatically if it needs a new lamp?

Yep, it sure will.

Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,330
Experience: 10 Years Audio Video Repair & Setup
Verified
Mike G. and 87 other TV Specialists are ready to help you
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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