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Samsung tv error code 012. About 4 years old smart tv. No I…

Customer Question
Samsung tv error code...

Samsung tv error code 012

Technician's Assistant: What Samsung model do you have? How old is it?

About 4 years old smart tv

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

No I just use it for Netflix

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Nothing else connect it to it

Submitted: 6 months ago.Category: TV
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Answered in 4 minutes by:
2/10/2018
TV Technician: Nathan, Installer replied 6 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,471
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me the model number of the tv?
Where are you seeing this code?

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Customer reply replied 6 months ago
Menu works
But when I try the smart hub n go to Netflix I get error 012
Customer reply replied 6 months ago
Samsung tv UN32EH5300
TV Technician: Nathan, Installer replied 6 months ago

Do any other apps work on it (amazon, hulu, youtube, etc)?

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Customer reply replied 6 months ago
No nothing n it says internet is connected
TV Technician: Nathan, Installer replied 6 months ago

This is a network connection issue, it may be connected to wifi but that doesn't mean it has a good connection to the internet.

Go into the samsung menu, under support/diagnostics, then to reset

this will factory reset the tv, you'll have to reconnect to wifi after, but netflix should start working again at that point.

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Customer reply replied 6 months ago
Didn’t work
TV Technician: Nathan, Installer replied 6 months ago
Are you sure it shows the WiFi as connected?
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