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My TV was working fine then all of a sudden is says no

Customer Question
My TV was working...

My TV was working fine then all of a sudden is says no signal can't get reception on any channel

Technician's Assistant: What's the brand and model number of your TV? How old is it?

VPCL2 Series maybe 8 years old?

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Foxtel works fine remote works well other tv in hous work

Technician's Assistant: How long has this been an issue? What happened right before this?

Tv has been pixelating over the last 2 months where picture goes distort

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Can it be fixed

Submitted: 17 days ago.Category: TV
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Answered in 10 minutes by:
2/7/2018
TV Technician: Nathan, Installer replied 17 days ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 28,067
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me the model number from the back of the tv?
Can you see the tvs own (not foxtel) menu screens clearly?

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Customer reply replied 17 days ago
Ill just go get it
TH-P50GT30A
Customer reply replied 17 days ago
I CAN SEE THE MENU SCREEN CLEARLY
TV Technician: Nathan, Installer replied 17 days ago

Okay can you test something else like dvd and see how that works?

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Customer reply replied 17 days ago
HAVEN'T USED DVD RECORDER FOR YEARS AND HASN'T BEEN TURNED ON
TV Technician: Nathan, Installer replied 17 days ago

My point here is that this is most likely a foxtel issue,

but it would help to test some other device to confirm.

If you can't do that right now, please unplug power to the foxtel box for at least 5 minutes

replug, then test again how it works and let me know the results please.

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Customer reply replied 17 days ago
OKAY I CAN DO THAT
Customer reply replied 17 days ago
I HAVE UNPLUGGED FOX AND I CAN SEE MENU BUT BEHIND IT THE PICTURE IS PIXELATING AND BROKEN
TV Technician: Nathan, Installer replied 17 days ago

If the foxtel box is unplugged you shouldn't see any picture at all until it is reconnected

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Customer reply replied 17 days ago
I DONT PLAY MY TV THRU THE FOX I SWITCH IT TO AV WHEN WATCHING FOX AND THEN SWITCH IT TO TV WHEN WANTING TO WACTH MAINSTREAM TV
TV Technician: Nathan, Installer replied 17 days ago

Okay that makes a significant difference then,

so you are saying the aerial channels are pixelated, not the foxtel channels?

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Customer reply replied 17 days ago
CORRECT AND IT IS A HARD WIRED ANTENNA
TV Technician: Nathan, Installer replied 17 days ago

Any other tvs using this same antenna? If so how are they working?

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Customer reply replied 17 days ago
THEY ALL WORK WELL
TV Technician: Nathan, Installer replied 17 days ago
Okay go into the Panasonic menu run the channel search function then check if they clear up
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Customer reply replied 17 days ago
OKAY WILL DO
TV Technician: Nathan, Installer replied 17 days ago
Thank you
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Customer reply replied 17 days ago
WHERE DO I FIND CHANNEL SEARCH ON MENU
TV Technician: Nathan, Installer replied 17 days ago
In the tv menu under channels then you’ll see the search function
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Customer reply replied 17 days ago
I HAVE SELECTED DIGITAL TV AUTO TUNNING IS THAT OK
TV Technician: Nathan, Installer replied 17 days ago
that is it
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Customer reply replied 17 days ago
IT FOUND ONE CHANNEL 44 ADELAIDE BUT THE PICTURE WORKS FOR THAT ONE CHANNEL
TV Technician: Nathan, Installer replied 17 days ago
no others?
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Customer reply replied 17 days ago
CORRECT :(
TV Technician: Nathan, Installer replied 17 days ago

Okay that means there is an internal hardware defect here - the tvs tuner has failed. This is a 2010 model tv, far past its service life, so that type of failure is not surprising to see.

It would not be worth fixing as it would cost about as much to repair as to buy a new tv.

Short of replacing it, you may be able to get the same channels via foxtel, so you could go that route.

If they don't offer that, you could also just add an external over the air tuner to pick up the aerial stations,

You can pick one up for $50 or less at dick smith, harvey norman, etc. Example: https://www.jbhifi.com.au/tv-home-entertainment/players-recorders/teac/teac-hdb850-hd-set-top-box/87484/

Best regards, ***** ***** for the news,

Nathan

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Customer reply replied 17 days ago
THANK YOU FOR YOUR TIME AND HOOROO FROM OZ
TV Technician: Nathan, Installer replied 17 days ago

You're very welcome!

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

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TV Technician: Nathan, Installer replied 5 days ago

Hello, it appears your question is still open.

Do you need more help with this?

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Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 28,067
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Experience: Custom home theater installer, authorized dealer top brands.

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