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U-tube app is not loading. Screen is blank. Other apps are…

Customer Question
U-tube app is not...

U-tube app is not loading. Screen is blank. Other apps are working.Told by service provider to remove app and reinstall. How do u remove app from smart tv? It states that you can’t remove apps that come with tv. So what do I do to correct the problem?Samsung Samsung 55 inch curve tv

Technician's Assistant: When could you last open your software?

Early this morning it loaded. When I tried later I screen was blank

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Yes updated iPhone and ipad

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No just want u-tube to load

Submitted: 5 months ago.Category: TV
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Answered in 2 hours by:
2/6/2018
TV Technician: Harry, Customer Service replied 5 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,616
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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