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I lost my picture on my Vizio tv

Customer Question
I lost my picture on my Vizio tv
Submitted: 5 months ago.Category: TV
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Answered in 3 minutes by:
2/6/2018
TV Technician: Anthony_Infotech, Technician replied 5 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,263
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 5 months ago

Would it be possible for you to get me the model number of the set please?found on the back of the set?

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Customer reply replied 5 months ago
E500j-ao
Customer reply replied 5 months ago
E500j-a0
TV Technician: Anthony_Infotech, Technician replied 5 months ago

Is the screen black?do you have sound?

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TV Technician: Anthony_Infotech, Technician replied 5 months ago

Or is there no power-light lit at all on the set (vizio light)

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Customer reply replied 5 months ago
Sound but no picture
TV Technician: Anthony_Infotech, Technician replied 5 months ago

So the screen is black ,if you press the menu button of the sets OWN remote control does the menu come up please?

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Customer reply replied 5 months ago
I have a power light
TV Technician: Anthony_Infotech, Technician replied 5 months ago

if you press the menu button of the sets OWN remote control does the menu come up please?

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Customer reply replied 5 months ago
No
TV Technician: Anthony_Infotech, Technician replied 5 months ago

OK last question do you see any visible light at all on the screen?or is it completely black?

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Customer reply replied 5 months ago
Complete black
TV Technician: Anthony_Infotech, Technician replied 5 months ago

N

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TV Technician: Anthony_Infotech, Technician replied 5 months ago

No backlights are lit these are the LEDs just behind the display it could just be the powerboard bad we do though find the backlights themselves can fail and this is labor intensive work

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TV Technician: Anthony_Infotech, Technician replied 5 months ago

How old is the set now please

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TV Technician: Anthony_Infotech, Technician replied 5 months ago

Depending on the age of the set will determine if you should inject repair money into this as if this is backlight trouble it could be $300to have done

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TV Technician: Anthony_Infotech, Technician replied 5 months ago

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release a payment to me thank you.
Regards
Anthony

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TV Technician: Anthony_Infotech, Technician replied 5 months ago

Do you need any more help with this please?

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