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My smart tv is not allowing Netflix or other feature to

Customer Question
My smart tv is...

My smart tv is not allowing Netflix or other feature to work

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

Week and have been in touch with Netflix and they say its tv I also bought a new remote with new batteries

Technician's Assistant: Do you plan on doing the work yourself?

What work are you talking about

Technician's Assistant: Anything else we should know to help you best?

Then I will work with you to correct this tv is only 18 months old

Submitted: 4 months ago.Category: TV
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Answered in 1 minute by:
2/4/2018
TV Technician: Shahid, Technician replied 4 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,134
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer, an independent support, pay per question website
Sorry to hear that you're having trouble with this and I'll do my best to help

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TV Technician: Shahid, Technician replied 4 months ago

- Could you please get me the complete model number written on back cover or side panel of the TV?

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Customer reply replied 4 months ago
40k220wos{1}\
g1613d6
s/n40g16113d6402688
TV Technician: Shahid, Technician replied 4 months ago

OK, following troubleshooting step should be tried as first thing

- Have you tried to disconnect TV and wifi router/ modem power cords from the power outlet for 10 minutes to reset, replug back in, let wifi router/ modem reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 4 months ago
okay and do you still charge me again
TV Technician: Shahid, Technician replied 4 months ago

What charges are you referring, please?

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Customer reply replied 4 months ago
I did it and now what
TV Technician: Shahid, Technician replied 4 months ago

Are you still getting the problem with Netflix service?

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Customer reply replied 4 months ago
okay have tv and phone but no netflixor other function s with hi sense remote
Customer reply replied 4 months ago
no response on Netflix
Customer reply replied 4 months ago
want to charge 26 for phone reply
TV Technician: Shahid, Technician replied 4 months ago

OK, let me opt out to repost this question for other experts to assist you further

Thanks

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TV Technician: technicalcat, Technician replied 4 months ago
technicalcat
technicalcat, Technician
Category: TV
Satisfied Customers: 2,527
Experience: Technician at LocalTechShop
Verified

Hello and thank you for using this service. I will help you now.

The easiest way to solve this would be phone support as we need to check/change things on the TV using the remote, and possibly check router settings with remote. Would you like phone/remote service?

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 4 months ago
call me
TV Technician: technicalcat, Technician replied 4 months ago

It looks like you may have requested phone support , but there was a payment problem. Please try to request again through the system and/or update your payment information. Thank You.

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Customer reply replied 4 months ago
how to approve not giving a means to pay
Customer reply replied 4 months ago
your company reference is not responding ihae work to do other thn this so what will you do to to resolve this situation
Customer reply replied 4 months ago
I called your company and they said my charge was approved they would send you a note to go ahead that was some time ago so where are you ?
TV Technician: stevenl1469, Technician replied 4 months ago
stevenl1469
stevenl1469, Technician
Category: TV
Satisfied Customers: 103
Experience: expert tv technician for over 25 years
Verified
Phone call session started
Customer reply replied 4 months ago
did you call I could not here you what s the problem this has been going on for two hours
TV Technician: stevenl1469, Technician replied 4 months ago

.

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euro-pro llc

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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