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Bought 50" 8000 series smart TV with voice command remote.

Customer Question
Bought 50" 8000 series...

Bought 50" 8000 series smart TV with voice command remote. Every time I press function button, a foreign language (chinese??) is spoken as an override. How do I turn it off?

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung UN49MU800FXZA i day old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Everything works, just annoying voice comes on each time.

Technician's Assistant: How long has this been an issue with your UN49MU800FXZA? What happened right before this?

Right from start, Only got it yesterday. Presume it is a feature for a foreign speaker. How do I remove it?

Submitted: 7 months ago.Category: TV
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Customer reply replied 7 months ago
The same voice announces channel changes. Can I just turn it off, Do not need vocal channel change announcements. Please send your suggestion. I will see it in morning.
Answered in 3 hours by:
1/21/2018
TV Technician: Anthony_Infotech, Technician replied 7 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,402
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
Hello
WelcomeSorry you are having trouble here,the voice activation needs to be switched off in the settings menu it should be in a features sub menu however I will check once I get back to the officeAnthony
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