TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Samsung TV Model #UN46EH5000FXZA lost picture completly but…

Samsung TV Model #UN46EH5000FXZA...

Samsung TV Model #UN46EH5000FXZA lost picture completly but still has sound. What do I look for?

Technician's Assistant: How old is your #UN46EH5000FXZA?

TV was bought in 2015

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Have no screen at all. Totally black no matter what button I bush on remote.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Could this be a backlight circuit board, can I replace it myself?

Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
1/20/2018
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,495
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer
Sorry to hear that you're having trouble with this and I'll do my best to help

- Have you tried to disconnect TV power cord from the power outlet for 10 minutes to reset, replug back in and check?
If not yet, please try it now and reply back with the result

Ask Your Own TV Question
Customer reply replied 7 months ago
have changedto another tv, so tih one has sat foe a day or so, then I plugged it back in with still no picture.

OK, turn On TV power to get sound from TV speakers

- Do you see a dim/ faint picture/ graphics if shine a good flashlight closely on the screen at an angle?

Ask Your Own TV Question
Customer reply replied 7 months ago
I'm ok with this way of talking.

NOTE: The phone call or any other offer is automated and did not send by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat.

.

OK, turn On TV power to get sound from TV speakers

- Do you see a dim/ faint picture/ graphics if shine a good flashlight closely on the screen at an angle?

Ask Your Own TV Question
Customer reply replied 7 months ago
don't see any dim, faint or anything, have tried the flashlight with nothing.
Customer reply replied 7 months ago
Have looked at some other suggestions that it could be the backlight circuit board, could this be the problem?

OK, most likely it is the mainboard failure (EEPROM chip failure) and next possible cause is backlight LEDs failure mounted inside the screen that is a serious problem because the screen will take apart for backlight LED strips replacement

Please click the following link to get required identical replacement mainboard if you have a plan to work on it yourself

http://www.shopjimmy.com/samsung/un46eh5000fxza

Ask Your Own TV Question

Mainboard swapping will either fix the issue or confirm it is the screen problem/ backlight LEDs failure and you can return the mainboard to supplier and get the backlight LED strips, but taking apart the screen is very risky as any wrong move will end up on broken screen

I hope this info will help. If you have any additional questions, feel free to ask.

Ask Your Own TV Question
Customer reply replied 7 months ago
Thank you for your info and help. Will decide which way to go.

Much welcome, please rate me a 5-star at the top of your page so I can get the credit for my work on the website
Thank you

Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,495
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Shahid and 87 other TV Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shahid Your Own Question
Shahid
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,495
13,495 Satisfied Customers
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

Shahid is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
10 blinking red lights on tv% no picture but have back
10 blinking red lights on tv% no picture but have back lights. Has sound. I replaced every board still won't work. How can that be? … read more
Shahid
Shahid
Technician
High School or GED
13,495 satisfied customers
We turned on our Sony Bravia KDL-46Z5100 this morning and
We turned on our Sony Bravia KDL-46Z5100 this morning and the picture was black. (It worked fine last night.) No sound as well but if it was on a TIVO menu, there wouldn't be sound. Not even menu opti… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
My Samsung a LED model screen has gone black, I have sound
My Samsung a LED model screen has gone black, I have sound but no picture. replaced the TCon Board but not the Panel Ribbons, still black screen. … read more
Shahid
Shahid
Technician
High School or GED
13,495 satisfied customers
My model un46eh5000fxza started having the picture black
My model un46eh5000fxza started having the picture black out, but audio would continue. Eventually picture became so dark it was not legible. I thought it was due to faulty cable box, but connected ca… read more
Shahid
Shahid
Technician
High School or GED
13,495 satisfied customers
My Samsung smart tv UN46ES6100 ver TS01 has a totally black
My Samsung smart tv UN46ES6100 ver TS01 has a totally black screen. The sounds work and the remote seems to switch between sources but with a black screen I do not know what is going on. It doesn't ha… read more
Shahid
Shahid
Technician
High School or GED
13,495 satisfied customers
I have Samsung 32 inch series 5 5500 LED started losing picture
I have Samsung 32 inch series 5 5500 LED started losing picture for moments couple days ago. Then last night lost picture, sound ok. Turn off 30 min. Back on no pict after 15 min all of sudden pict ca… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Help! I have a Samsung UN55F6300AF. I was watching a DVR program,
Help! I have a Samsung UN55F6300AF. I was watching a DVR program, and the screen went completely black and the TV's power light went out. I have repowered everything with no success, although the TV's… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
my toshiba regza mdl.32lv67 screen goes black but the sound
my toshiba regza mdl.32lv67 screen goes black but the sound still works.You can turn it on and off a few times and the picture will return and work fine for awhile but will do it again. It's a 2007 wi… read more
Shahid
Shahid
Technician
High School or GED
13,495 satisfied customers
Hello, I have a Samsung LCD TV model #LN40A530P1F that intermittently
Hello, I have a Samsung LCD TV model #LN40A530P1F that intermittently looses its picture but still has sound. The problem began a couple months ago & seemed to occur when there was a sudden change to … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Samsung LCD model #: LN40B530P7FXZA. When I turn
I have a Samsung LCD model #: LN40B530P7FXZA. When I turn on the TV (all inputs) the screen will flash the video then go black and then back to the video again. I do get sound. This will go for about … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Have sound but the picture cuts on and off and then no sound
Have sound but the picture cuts on and off and then no sound and still no picture. I'll turn it off again for awhile and turn it back on and it operates like normal for a long while and then it goes t… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
We have had a Samsung LCD TV since about 2009. Lately the
We have had a Samsung LCD TV since about 2009. Lately the screen goes to black after about 45 minutes of viewing. The sound continues. Doesn't matter if we change stations or playing a DVD. If we turn… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Hi there, I can not get a picture on my samsung tv, i have
Hi there, I can not get a picture on my samsung tv, i have sound but no picture. If i turn the system off and then off the picture comes on for a second and then goes again.The tv is about 3 yrs old. … read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
my picture went off but i still have sound model # FLX3210 SER#
my picture went off but i still have sound model # XXXXX SER# XXXXX DOES THIS MEAN A MAJOR REPAIR [email protected]… read more
25 Year Electronic Tech
25 Year Electronic Tech
Associate Degree
894 satisfied customers
my samsung ln32a550p3fxza screen went black with audio working,
my samsung ln32a550p3fxza screen went black with audio working, switched components and cables with same result.unplugged and plugged few times , picture never returned.… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
LCD Sharp model#52D82U I have the above television. When
LCD Sharp model#52D82U I have the above television. When it heats up which can take anywhere from 20-30 mins you turn off the tv and try to turn it on again the screen doesn't come, but there is sound… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
291 satisfied customers
I have a Samsung LNS4692DX/XAA. The picture went out but I
I have a Samsung LNS4692DX/XAA. The picture went out but I still have sound. The last time this happened the repairman replaced the power supply. I ordered and replaced the power supply myself this ti… read more
Eric
Eric
Electronis Technician
High School or GED
53 satisfied customers
My BUSH LCD32TVV022HD COLOUR has given up! When the set is
My BUSH LCD32TVV022HD COLOUR has given up! When the set is turned on the screen flashes up for a second to the normal mode then it goes straight to black as if it is turned off. There is power to the … read more
Rod
Rod
TV & Communications Sys Repair
Graduate Certificate
2,355 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x